CallMiner Receives Growth Funding

Speech analytics software provider CallMiner has secured millions of dollars in venture capital, which it says it will use to grow its market share in the speech analytics industry.

Terry Leahy, the company's President and CEO, would not disclose the amount of the investment, but said it was in 'the high seven figures'.

The investment has been provided by Sigma Partners, Intersouth Partners, Inflexion Partners and a fourth, undisclosed 'strategic investor'.

Leahy commented: 'Our message of improving contact center operational efficiencies and increased productivity is resonating with prospective customers, and CallMiner expects to grow bookings and revenue in very challenging macro economic conditions.'

CallMiner enables organizations to hear the voice of their customers as captured in contact center conversations through its Eureka! application, which automatically mines 100% of recorded conversations to discover what customers are saying.

The company, which employs about 40 people, was founded in 2002 in the Boston area and was relocated two years later to new headquarters on Metro Parkway.

Web site: www.callminer.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.

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