UK-based social research and behaviour change specialist M.E.L Research has appointed former NatCen exec Paul Sutton as Fieldwork Operations Manager, responsible for the delivery of all outbound call centre (CATI) and face-to-face (CAPI/CASI) fieldwork.

M.E.L is a full service social research agency aiming 'to make a positive difference to organisations, employees, customers and wider society' and with a strong focus on improving public services. Sutton (pictured) joins with twenty years' operational management experience, with fourteen dedicated to fieldwork management across the social research sectors. Earlier he worked for Telewest and Capita, before joining JRA Research, Peak Answers, and the National Centre for Social Research (NatCen). At the last of these he was Senior Field Manager, leading a remote team of field performance managers and external survey interviewers.

Client Solutions Director Elliot Simmonds says of the appointment: 'Paul's expertise in fieldwork operations is difficult to match, and we are excited to have someone of his calibre join our team. His proven leadership skills and commitment to delivering exceptional results will be integral as we continue to provide top-notch market research services to our clients, and he is already providing ideas for developing our offer, as well as confidence that he has 'been there and done it' before'.

Web site: www.melresearch.co.uk .

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