Online Text Analysis Option for Smaller Firms

Text analytics software provider Clarabridge has launched the beta version of Clarabridge® Self Service, bringing smaller companies and departments the option to upload and analyze their text documents via an online portal.

The fully self-service offer builds on the existing Clarabridge Enterprise product, which focuses on customer experience management and other text analytics initiatives for large enterprises.

The firm says smaller users now have access to sophisticated natural language processing (NLP) technology. Features include automatic linguistic 'reading' of text, categorization at detailed sub-document, sentence, and clause levels, identification of positive and negative sentiments, and analysis of root cause, emerging issues, and trends.

President and CTO Justin Langseth comments: 'We are very excited to be the first text mining provider to offer an online self service capability... Now anyone in the world can upload their textual data to our hosted application, and Clarabridge can read, categorize, assign sentiments, and linguistically analyze it hundreds of times faster than is manually possible.'

The company is offering a 10,000 record free trial. General availability and pricing will be announced later this year.

Clarabridge is privately held with headquarters in Reston, VA and the new release is online at www.clarabridge.com/selfservice .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.

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