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CEM specialist Clarabridge has launched a ready-to-use customer feedback solution specifically for the retail banking industry, reporting via customized dashboards. More
In the US, analytics-based customer experience management (CEM) specialist Clarabridge has appointed Mark Bishof as Chief Executive Officer, replacing Yuchun Lee who will reassume his previous role as Executive Chairman of the Board. More
Customer experience management (CEM) and text analytics specialist Clarabridge has added a number of new features to its customer intelligence platform, to make it easier for clients to use their customer feedback data. More
Customer experience management (CEM) specialist Clarabridge has added visual analysis capabilities to its tools, to enable users to detect and engage with customers who reveal their experiences in photos shared on social media posts. More
Analytics-based CEM specialist Clarabridge has announced two new hires, Ram Ramachandran as SVP of Engineering, and Ines Thornburg as SVP of Global Professional Services. More
CEM and text analytics firm Clarabridge has expanded into Turkey and the UAE via partnerships with local firms OBASE and CMCS. More
US text analytics specialist Clarabridge has acquired real-time social media listening and engagement platform Engagor for an undisclosed sum. More
US-based text analytics specialist Clarabridge has acquired enterprise feedback management (EFM) platform Market Metrix, which provides customer and employee feedback for leisure and hospitality companies around the globe. Terms of the deal were not disclosed. More
US-based text analytics specialist Clarabridge has expanded its operations into Latin America, with the establishment of a team focused on Brazil, Mexico, Argentina, Colombia, Peru and Chile. More
US text analytics specialist Clarabridge has completed an $80m equity investment, which it plans to use to further expand its global operations, drive product innovation and grow its employee base. More
US text analytics specialist Clarabridge has opened an office in San Francisco, to serve the needs of its clients on the West Coast. The firm plans to double staff numbers in the region during the next year. More
Text analytics specialist Clarabridge has released a new version of its 'Tower' software, and formally opened its EMEA headquarters in West London. More
US text analytics firm Clarabridge has hired software industry veteran Darren Jaffrey to lead its new European headquarters in London. More
Text analytics firm Clarabridge has secured $4.33m in a mixed securities offering from existing investors plus its recent Board appointee Sanju Bansal, COO of MicroStrategy. More
Text analytics software provider Clarabridge has launched the beta version of Clarabridge® Self Service, bringing smaller companies and departments the option to upload and analyze their text documents via an online portal. More
Research software provider Confirmit and text analytics specialist Clarabridge have formed a partnership aimed at refining the value of open-ended customer responses. More
Text mining software firm Clarabridge has launched Social Media Analysis (SMA), an analytic tool allowing clients to enhance their customer analysis by integrating social media content into their existing internal enterprise feedback. More
In the US, Harris Interactive has created a text analytics solution that combines text mining technology from software supplier Clarabridge with proprietary advanced analytics, to help firms map market trends. More
Text mining software supplier Clarabridge has announced that it trebled its revenue in 2008. In addition to growth in its core sectors of retail, consumer goods and hospitality, the company says it has expanded into new areas with big name deals in telecoms, financial services, technology and entertainment. More
US-based text analytics firm Clarabridge has announced a partnership with data warehousing and enterprise analytics company Teradata Corporation. The deal aims to help clients integrate structured and unstructured information. More
Text analysis software firm Clarabridge has reported revenue growth of 500% and a tripling of its customer base in 2007, its second full year of operation. More
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