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Washington, DC-based online survey software firm SoGoSurvey has released a new version of its SaaS platform, including improved security and tracking of CSAT and NPS metrics.

Founded in 2013, the firm counts hospital systems, financial services companies, governments and educational institutions as its clients, as well as Uber and Walmart. Version 12.0 of the platform includes a comprehensive dashboard; 'seamless' tracking of metrics including NPS, CSAT and CES (Customer Effort Score); key driver and slice-and-dice reporting options; and enhanced security covering passwords, anonymity settings and two-factor authentication as standard for all users.

CEO Hamid Farooqui (pictured), who co-founded the firm with his brother Suhail, comments: 'Version 12.0 of our platform marks a big step forward for both us as a company and for all of our clients. This rollout is packed with enhancements, security updates, and new features, most notably a major transformation to our CX toolset... SoGoSurvey is thrilled to offer a powerful system that enables enterprises to fully comprehend the end-to-end customer relationship with ease that's rare to find'.

In June last year, the company launched an employee experience solution, promising organizations a picture of the 'complete employee journey'.

Home page: www.sogosurvey.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.