VHT Takes Name of its Flagship Suite 'Mindful'

US-based customer experience solutions provider VHT has taken the name of its Mindful suite of solutions, claiming this 'aligns it with its philosophy of how enterprise brands should treat people'.

The 'Mindful' suite of callback capabilities offers call scheduling, channel transitions, automated SMS notifications, and insight through real-time customer feedback and analytics. It includes the Mindful Feedback tool, a voice of customer solution built for contact centers, gathering real-time, actionable insights from customers. The tool was acquired with experience platform Survey Dynamix and renamed last month.

CEO Matt DiMaria (pictured) comments: 'Our evolution to Mindful is built on the expertise gained from over 25 years serving over 300 of the world's leading brands, and billions of individual customer interactions. We've continuously translated that knowledge into new and updated offerings that enable our clients to stay one step ahead of customers' expectations and not just solve problems, but deliver a delightful experience at every turn'.

Web site: www.getmindful.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.