New Invoca Funding Values Firm at $1.1 billion

In the US, AI-powered conversation intelligence provider Invoca has raised $83m in a Series F round of equity financing, at a valuation of $1.1 billion. The firm will use the funds to expand internationally and pursue acquisitions.

Invoca services enable marketing, sales, customer experience and eCommerce teams to understand and act on the information consumers share via conversations. Through integrations with technology platforms, revenue teams can convert conversation data into insights to enhance every digital touchpoint and human interaction. Last year, the firm acquired call tracking and analytics specialist DialogTech.

New funding has been led by Silver Lake Waterman, with additional new investments from Hollyport Capital, Kingfisher Investment Advisors, and Fenwick & West, along with participation from existing investors, bringing the total raised to date to $184m.

CEO Gregg Johnson comments: 'At Invoca, we're using data, automation and AI to integrate these digital journeys with conversations in the contact center, helping brands deliver a delightful experience, drive revenue, and strengthen customer relationships. We are thrilled to partner with new and existing investors as we innovate in the rapidly expanding market for conversational AI'.

Web site: www.invoca.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.