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Poor Web Response from Transport Sector

Online customer experience specialist The Customer Respect Group has released the results of its Fall 2004 study of the largest Transportation & Logistics firms. There are some notable exceptions, but overall ratings are low and the sector fares particularly badly on the issue of responsiveness. More

US Top 100 Ranked for Online Customer Respect

The Customer Respect Group has released results from its Summer 2004 Online Customer Respect Study of the USA's largest 100 companies. In this third annual study, Microsoft scored highest with an index score of 8.7 out of 10, while the mean score was 6.2. More

Pharma and Healthcare Sites Could Do Better

The Customer Respect Group in the USA has released results from its Summer 2004 Online Customer Respect Study of pharmaceutical and healthcare firms. The study rates the online presence and response of the 78 firms in the sector to be found in the top 1000 companies. More

HP Tops Respect Rankings Again, but Beaten on PR

A double bill of technology firm rankings from DRNO today, covering online customer experience and media relations / reputation. HP and IBM score highly in both, although Dell scrape into the no.1 spot in the media survey. More

Transport Not Delighting Online

The latest results from the Customer Respect Group suggest that transportation and logistics firms are among the poorest when it comes to customers' online experience. More

Food Sites Lack Vital Ingredient

Food, beverage and tobacco firms are among the poorest in responding to customer queries via their web sites, a key element of the online customer experience, according to the Customer Respect Group's Winter 2004 Study. The study examines the sites of sixty-four firms in the sector that rank among the USA's largest 1000 companies. More

Online Performance of US Insurers

Research and consulting firm The Customer Respect Group has released results from its Winter 2004 Online Customer Respect Study, showing the performance of American insurance firms' web sites. All firms ranking among the country's largest 1000 companies are included. More

Pharma Web Sites Little Improved

Major pharmaceutical and healthcare firms have slightly improved response to enquiries from their Web sites since the Spring, but otherwise their online performance has given 'little to cheer', according to the Fall 2003 study by international research and consulting firm The Customer Respect Group. More

Travel Web Site Service Improves

The Customer Respect Group, specialist in researching how corporations treat their customers online, today released the results of its Summer 2003 Study of top Airline, Travel and Hotel/Resort/Casino firms. Among the headline findings, travel sector Web sites show a big improvement while airline and hotel sites have lost ground compared to their winter performance. More

HP Gets R-E-S-P-E-C-T

HP has taken the top slot among the top 100 US companies, in a survey of online customer experience carried out by research consultants The Customer Respect Group. HP received a mean ranking of 9.7 out of a possible 10, and beat technology rivals Dell and IBM. More

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