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CX Exec Jennifer Batley Returns to Walker Information

In Canada, Jennifer Batley has returned to B2B customer experience (CX) consulting firm Walker Information as Senior Vice President, charged with providing strategic advice to clients. More

New Walker Tools Spot Dissatisfied Customers

In the US, B2B customer experience consulting firm Walker Information has released two new analytic and technology solutions, to alert clients to upcoming issues and to help spot dissatisfied customers before they complain. More

Walker Building New HQ

In the US, B2B customer experience consulting firm Walker Information is spending $11m on building a new, 54,000-square-foot headquarters in Indianapolis, where it plans to hire additional staff and deliver an expanded range of services. The firm expects to complete the move by the end of 2017. More

Vovici and Walker Team Up for Employee Benchmarking

Research and EFM software firm Vovici has partnered with employee and customer strategy firm Walker Information to create a tool to help organisations conduct employee loyalty surveys and benchmark them against Walker's database. More

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