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New Nielsen Practice Expands CEM Partnership

In Europe, Nielsen has launched a Customer Experience practice, building on its alliance with CEM software firm ResponseTek and centred around the Nielsen Listening Platform, a real-time customer feedback platform the two announced a year ago. More

ResponseTek Debuts Listening Lab for DIY Surveys

Customer experience management (CEM) software provider ResponseTek has launched a DIY solution called the Listening Lab, through which it says users can create and deploy ad hoc surveys in minutes. More

Nielsen and ResponseTek Launch New CEM Platform

Nielsen has partnered with customer experience management (CEM) software provider ResponseTek to create a solution called the Nielsen Listening Platform, which measures and analyses customer feedback as it happens. More

Synovate and ResponseTek Partner for CEM Solution

In the US, Synovate has announced a formal agreement with customer experience management (CEM) solutions company ResponseTek to use its platform to collect, analyze and report customer data from a wide range of sources. More

VoC Platform Adds Verbatim-based Alerts

Voice-of-the-customer (VoC) software solutions firm ResponseTek has released a new version of its on-demand Customer Experience Management (CEM) platform. More

ResponseTek Adds Social Media Monitor

Information provider and CEM software firm ResponseTek Networks Corp has launched an application to monitor brand 'buzz' on Twitter, including scans for positive or negative sentiment. More

ResponseTek Adds NetPromoter Measure

Canadian-based ResponseTek, a provider of customer experience management (CEM) solutions, has introduced new functionality to its software platform to help clients measure customer advocacy and market performance. More

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