Manager, Strategic Customer Insights Sydney $AUD 110-130,000 + Super (Negotiable) - (posted Jul 14 2026)

Company: Resources Group
Advertisers Ref: RH110726
MrWeb Ref: 163110

Job Spec: Love managing big client relationships and delivering research that genuinely influences business decisions?

Join a highly regarded insights consultancy that's built its reputation on developing long-term partnerships with some of Australia's most recognised brands. Combining strategic thinking, commercial acumen and rigorous research, they help clients better understand their customers, strengthen experiences and make smarter business decisions.

They're now looking for a Research Manager to join the team supporting one of the firm's largest and most established client accounts.

Working alongside an experienced Client Director, you'll become a trusted day-to-day partner, leading ongoing research programs and working closely with stakeholders across insights, marketing, customer experience, product and strategy.


The Opportunity

This is a fantastic opportunity for someone who enjoys becoming an extension of their client's team.

Rather than juggling lots of smaller accounts, you'll develop deep knowledge of one major client, managing a broad program of quantitative research that spans customer experience, advocacy, brand and strategic insight.

You'll:

• Lead end-to-end quantitative research projects from proposal through to delivery
• Deliver CX, NPS, customer advocacy and brand tracking programs
• Translate complex data into clear, commercially relevant recommendations
• Build trusted relationships across a large, multi-stakeholder client environment
• Present insights that influence customer, product and commercial strategy
• Support and mentor junior team members while working closely with senior client leaders.

About You

You'll bring:

• Around 4+ years' experience in market research or customer insights
• Experience working on a major client account or supporting a large, complex organisation with multiple stakeholder groups
• Strong experience delivering CX, NPS, customer advocacy, brand tracking or other ongoing research programs
• Exposure to sectors such as financial services, retail, telecommunications, insurance or other customer-centric industries
• Excellent project management skills and a strong quantitative research foundation
• Confidence presenting insights and building long-term client relationships
• A collaborative, commercially minded approach and genuine passion for delivering exceptional client service.

What's on Offer?

• The opportunity to become deeply embedded within a flagship client partnership
• Meaningful strategic work with direct exposure to senior stakeholders
• Mentoring from experienced client leaders and clear career progression
• A collaborative, supportive and high-performing culture
• $110,000-$140,000 + Super (Negotiable), flexible working and 26 days annual leave.

If you're looking to move beyond project delivery and develop your career managing a major client relationship while working on impactful customer and brand research, we'd love to hear from you.


About Resources Group

We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.

Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

Who to contact: Please contact Rowan Haylett at Resources Group on 04498 80582 to discuss things further, or email rhaylett@resourcesgroup.com

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