Customer Support Executive - Become the Client Success Hero at Ipsos.Digital Bucharest Office or Remote (Romania) EUR Competitive salary & benefits - (posted Jul 22 2025)

Company: Ipsos
Advertisers Ref: MrWeb/CSE
MrWeb Ref: 162371

Job Spec: Turn your tech-savvy, customer-focused expertise into career success! If you excel with web applications or Market Research tools, join Ipsos.Digital as a Customer Support Executive. You'll provide world-class multi-channel support for our Ipsos.Digital platform, guide clients to optimal solutions, and collaborate with international teams to enhance products and processes.


Key responsibilities:

• Deliver support via e-mail, chat and phone, understanding product features to direct clients to optimal workflows.
• Escalate complex issues to technical teams and track them to resolution.
• Contribute insights to product development, new-feature roll-outs and work-standard improvements.
• Organize and centralize knowledge resources for operational teams.
• Help create training materials and participate in process-improvement projects to boost efficiency and customer satisfaction.

Your success kit:

• Strong foundation - Higher-education degree and 2+ years' experience in customer service for web apps or Market Research
• Product expertise - Familiarity with Ipsos products and advanced MS Office skills
• Communication mastery - Advanced English (C1) and clear, confident communication abilities
• Problem-solving excellence - Ability to analyze challenges, coordinate with cross-functional teams and excel in fast-moving, international environments.

Why Ipsos.Digital elevates your career:

Work with a supportive, international team developing next-generation digital research solutions. Enjoy flexible remote or hybrid working, comprehensive benefits, and clear opportunities for growth, learning and career progression.


About our innovation:

Ipsos.Digital is the technology arm of Ipsos Group - one of the world's largest Market Research companies, present in 90 markets and offering more than 75 data-driven solutions.

Who to contact: For more details, please reach out to Simona Dinu, HR Business Partner at simona.dinu01@ipsos.com.

IMPORTANT - PLEASE INCLUDE YOUR NAME AND EITHER YOUR RETURN E-MAIL ADDRESS OR TELEPHONE NUMBER IN THE MESSAGE. Please say that you found the vacancy on MrWeb! Thanks for your interest.