Online Panel / Insights Community Manager and Operations Executive Sydney or Melbourne $AUD 80-90,000 + Super - (posted Apr 1 2026)

Company: Resources Group
Advertisers Ref: RH310326
MrWeb Ref: 162831

Job Spec: Help lead and scale a high-value insights community within a global data, financial services, and strategy business.

This is a standout opportunity to take ownership of a flagship insights panel within a high-growth, globally recognised organisation operating at the intersection of financial services, customer strategy, and data intelligence. With a presence across 40+ markets and partnerships with leading banking and financial institutions, they deliver insight that directly informs critical business decisions.

You'll sit within a core product team, working on one of the most established and trusted banking datasets in Australia, with real visibility and impact.

The role is centred around ownership, optimisation, and growth. You'll lead the performance and evolution of a high-value online research panel and insights community, balancing analytical thinking with creative engagement.

Your left brain will focus on performance, optimisation, and improving panel health. You'll analyse what's working, identify gaps, and continuously refine recruitment, engagement, and retention strategies. Your right brain will come into play when developing more creative and considered ways to attract, engage, and retain members, ensuring the experience feels relevant, human, and not purely transactional.


Day to day responsibilities include:

• Owning and growing the online research panel and community
• Designing and delivering engagement strategies, campaigns, and content
• Driving participation, retention, and overall panel health Partnering with external panel providers and technology platforms
• Using data to optimise performance, messaging, and user experience
• Acting as the voice of the panel members internally.

To be successful, you'll bring:

• Experience working with online research panels, insights communities, or engagement platforms
• Strong understanding of recruitment strategies and affiliate partnerships
• Proven skills in campaign execution and content creation
• Familiarity with tools such as Qualtrics, InMoment, or similar
• Solid grounding in survey-based research methodologies
• A commercial mindset with the ability to connect engagement activity to data quality and business impact.

This role offers the chance to own a flagship dataset used by major financial institutions, work within a high-growth global business, and step into a position that genuinely blends strategy with hands-on execution.


About Resources Group

We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.

Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

Who to contact: Please contact Rowan Haylett at Resources Group on 04498 80582 to discuss things further, or email rhaylett@resourcesgroup.com

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