Medallia Hires Global Sales Leader

Customer and employee experience specialist Medallia has appointed former Clarabridge and Qualtrics exec Jagrit Malhotra as Chief Revenue Officer, leading its global sales organisation.

Medallia, a sister company of UserTesting and J.D. Power in the portfolio of investor Thoma Bravo, helps clients improve customer, employee, citizen and patient experience. The firm's software captures billions of experience signals across interactions including voice, video, digital, IoT, social media and corporate messaging tools; and its Experience Cloud platform taps proprietary AI and machine learning technology to automatically reveal predictive insights and feed customer and employee data into other business applications.

Malhotra brings more than two decades of experience building sales organisations. Earlier this year he left Qualtrics, after more than three years in MD and VP roles, and before that he spent nearly five years as an MD at Clarabridge - both roles based in London. Earlier, in San Francisco, he worked at Claraview, a division of Teradata, and before that he co-founded Lunexa, an analytics and data firm where he spent seven years.

Medallia says the hire signals its 'intensifying focus on experience-led transformation for large enterprises.' CEO Mark Bishof comments, 'Jagrit is a dynamic and proven leader in enterprise selling and experience management. He has rich expertise in customer experience and understands how to help organisations drive real impact across their business.'

Web site: www.medallia.com .