NRC Health Adds Conversational Query Interface

Healthcare experience management firm NRC Health has launched nQuire Pro, a conversational analytics tool helping companies to understand patient experience feedback, quickly identify performance trends, and spot opportunities for improvement.

The firm says nQuire Pro, which is built directly into its Experience Portal, 'significantly reduces the analytic lift required' to connect patient stories with outcomes and understand the drivers of success - freeing up experience teams and leaders to focus on improvement. Users can ask conversational questions across quant performance results and qual patient feedback, dig deeper with the help of follow-up question suggestions, and benchmark performance against their peers and leading organizations. The package will also generate visualizations and help users to share insights, within a single conversational workflow.

The firm stresses that unlike general-purpose AI tools, nQuire Pro was co-designed with healthcare leaders, and built specifically with healthcare in mind: therefore NRC Health benchmarks, healthcare experience measures, and organizational structures are already part of the analytical context. CEO Trent Green (pictured) comments: 'Healthcare leaders need analytical expertise readily available when questions arise. nQuire Pro puts on-demand analytical support at their fingertips, shortening the path from question to answer and creating more capacity to focus on improvement.'
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Web site: www.nrchealth.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.