Launch of 'Alchemer Voice' Conversational Insights Tool

Alchemer has developed an AI-powered conversational insights solution, turning customer calls, support tickets and other recorded voice feedback into 'actionable business intelligence.'

Alchemer Voice allows users to ask questions in plain language and receive evidence-based answers grounded in real customer feedback. The tool's analysis automatically identifies key themes, emerging issues and opportunities - this includes giving early warning of potential customer churn; improving competitor intelligence; and help with positioning and prioritizing new products and features.

Alchemer says the new product has more than 35 integrations across call recording, contact center, customer service, ticketing and meeting platforms.

'Companies today are sitting on a wealth of insights coming from recorded calls, support tickets and other channels, but teams are lacking the time and tools to analyze it' says Chief Customer Officer Ryan Tamminga (pictured). 'Alchemer Voice was built to help teams truly hear what customers are saying and feeling in key moments. We're making customer conversations a source of intelligence that drives business decisions.'

Web site: www.alchemer.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.