In the US, survey software company SurveyGizmo has added several new features to its Enterprise Service Model, including a European Support Center, expanded telephone support, and an integrated learning platform.
Founded in 2006, Boulder, Colorado-based SurveyGizmo provides survey software to more than 15,000 customers in over 190 countries, and collects more than a million responses every day. With the addition of the European Support Center, the new model offers live support (Monday to Friday), between the hours of 06:00 and 18:00 Central European Time (CET), alongside North American support. The upgraded platform also includes SurveyGizmo University, through which the firm offers clients access to 32 courses covering question types, actions, logic, reporting, account management, account security, managing libraries, and more.
VP of Customer Success Ryan Tamminga (pictured) comments: 'We upgraded our support model to make it easier for our customers to access the right resources to build customer-centric organizations. We can meet our customers where they are, across time zones, work hours, and with advanced self-service and technology.'
Web site: www.surveygizmo.com .
All articles 2006-22 written and edited by Mel Crowther and/or Nick Thomas unless otherwise stated.