Ascribe Adds to CX Inspector Text Analytics Software

US-based verbatim analysis software firm Ascribe has extended its text analytics software CX Inspector, adding new capabilities for analyzing open-ended responses, creating dashboards, and exporting results uncovering key topics, sentiment and insights.

Ascribe's technologies enable analysis of verbatim comments from 'any' channel or language. Last year the firm launched two new features - Coding Assistant to enable faster application of codes to responses, and reduce manual coding time; and Segment Coder, which can be used to tag, code and report responses by segment, enabling codes to be associated with a specific piece of the response.

Launched in 2018, CX Inspector helps customer experience (CX) professionals uncover insights from customer, patient and employee comments. The tool is powered by natural language processing and artificial intelligence, can be used for both closed and open-ended data, and is able to analyze hundreds of thousands of text comments. With its interactive, fully customizable dashboard, users can explore data by filtering on variables, clicking through to individual comments and changing visuals. In addition, specialized templates can be saved for use on other datasets and results can be exported to a variety of platforms.

CEO Rick Kieser (pictured) comments: 'Customers are seeking a text analysis solution that is easy to use and can quickly deliver results to inform their business decisions. CX Inspector software transforms textual data into dashboards customized to address the business need'.

Web site: www.goascribe.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.