ISG Experience Assessment Center Launches

In the US, tech research and advisory firm Information Services Group (ISG) has launched the ISG Experience Assessment Center, to evaluate the health of business relationships and the quality of workforce experiences.

ISG offers digital transformation services, including automation, cloud and data analytics; change management; market intelligence and technology research and analysis. Its new ISG Experience Assessment Center builds on the company's relationship management work, covering more than three million data points relating to relationship health and satisfaction gathered during the last decade.

The center claims to offer analyses of what is working, what is not, and what can be optimized in terms of relationships between an enterprise and its business partners, between enterprise business units and shared-service areas like IT, or in the workplace experience employees have with tech and business services. ISG's team investigates the unique context of each relationship, and analyzes data from ISG's quant and qual assessments, then combines those insights with market intelligence and benchmarking data, and produces a prescriptive plan for strengthening relationships and experiences.

Randy Geoghagan (pictured), Partner and ISG Enterprise Leader, says the current 'tight labor market, challenging economic conditions, and growing digital disruption' heighten the need to strengthen partnerships with third-party providers and improve overall employee experience. 'An objective evaluation of the health of a business partnership or workplace experience identifies areas for improvement so businesses can avoid an expensive, time-consuming search for a new partner or a dissatisfied, unproductive workforce,' Geoghagan adds.

The firm, which employs more than 1,300 professionals operating in over twenty countries, is online at: www.isg-one.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.