Survey2Connect Launches 'XEBO' AI-Powered CX Assistant

Experience management solutions provider Survey2Connect (S2C) has launched an AI-powered assistant called XEBO, to help businesses 'create surveys swiftly, effortlessly detect pain points in the customer journey, and suggest recommendations to enhance customer experience'.

S2C offers a CX management and digital research platform with tools for capturing feedback and understanding it in real time. Its specialisms also include employee experience and brand experience analysis.

The new XEBO assistant uses artificial intelligence to create industry tailored surveys in a 'fraction of the time' by eliminating the need for complex manual processes. Advanced data analysis features provide businesses with real-time insights into customer feedback; while algorithms analyze survey responses and identify trends, patterns and sentiment. In addition, the tool delivers personalized recommendations based on survey findings; and by identifying pain points and gaps in the customer journey, XEBO can be used to enhance processes and optimize the overall customer experience.

CEO Yash Sultania (pictured) comments: 'XEBO is set to revolutionize the way businesses design voice-of-customer programs, analyze customer journeys, and improve the customer experience. It is going to unlock a new level of analysis for organizations and will help save time and optimize their operations effectively'.

The company, which has locations in India, Africa and the Middle East, is online at www.survey2connect.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.