Customer Intel Platform Dialpad Launches GPT Model

In the US, AI-powered customer intelligence platform Dialpad has launched a large language model (LLM) called DialpadGPT, offering features that automate tasks for enterprises to help them improve customer service, sales, and recruiting experiences.

Dialpad AI uses built-in speech recognition and natural language processing, learning from every conversation to deliver insights and automate workflows across employee and customer experiences. The tools gives agents AI-suggested answers to customer questions, and delivers intelligent recommendations to help them resolve issues faster. Additionally, the firm's AI models combine sentiment and intent signals across channels - like voice and text - into a real-time predictive CSAT score, to provide insights into how customers are feeling.

DialpadGPT is trained on more than five years and five billion minutes of conversational sales and customer data, to automate tasks, including summarizing sales, customer service, and team engagements and follow-up actions. The solution can extract insights - such as action items, call outcomes, and customer satisfaction scores - all in real time.

Dan O'Connell (pictured), Chief AI & Strategy Officer, comments: 'DialpadGPT was purpose-built for the enterprise, and addresses businesses' common qualms with existing LLMs. It leverages our transcription engine, which has best-in-class accuracy, to produce strong, unbiased results at a fast speed, provides the opportunity to scale, and meets high security and compliance standards - all at a lower cost than existing LLMs. AI has been at the heart of Dialpad's business for more than five years, and we're excited to bring such a transformative tool to market.'

Web site: www.dialpad.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.