Good Growth for Sprinklr in New CEO's First Full Year

Customer experience management specialist Sprinklr has reported revenue up 8% to $857.2 million for the financial year ended 31st January. Pre-tax income rose by more than a third, to $66.8m.

Headquartered in New York City and with locations worldwide, Sprinklr offers a 'Unified-CXM' platform, capturing massive amounts of structured and unstructured data from customer engagements on more than thirty channels. A series of changes at the very top in 2024 ended with the appointment of former Vonage leader Rory Read (pictured) as President and CEO; but a number of further C-Suite hires have followed, including Scott Millard as CRO, Anthony Coletta as CFO and Karthik Suri as Chief Product and Corporate Strategy Officer.

Read describes 2025 as 'a pivotal year' in the firm's transformation, citing strengthening of the quality of its customer engagements, innovation advances, expanded operating margins, and strong free cash flow. He adds: 'With this momentum and our strong balance sheet, our Board has authorized a $200 million stock repurchase program, underscoring our commitment to delivering long term stockholder value.'

For the year ahead, Sprinklr is forecasting total revenue between $869m and $871m, and non-GAAP operating income between $144m and $146m.

The firm is online at www.sprinklr.com .