Cloud-based survey solution CustomerCount has hired Carlos Marchi as Executive Vice President of Sales for Mexico and Latin America.

Developed by US business process management and MR services firm Mobius Vendor Partners, CustomerCount offers a service to measure and report on customer feedback through branded, customized online surveys available in nearly 40 languages. It was initially designed for the timeshare and contact center industries, but is now used by a wide range of organizations.

Marchi (pictured) joins with more than 25 years’ sales and marketing management experience. Most recently, he was VP Sales and Marketing at bilingual, bicultural contact center CommSense, before which, he worked for full service strategic and direct marketing agency El Día Directo/EDD (now known as LinkActiv), and he was Sales and Marketing Director at the Interactive Marketing Group. During his career, Marchi has also served as President of the Board of Directors of professional body Asociación de Ejecutivos de Ventas y Mercadeo de PR.

Commenting on the appointment, company President Robert Kobek said: ‘Carlos is a welcome addition to our Mobius/CustomerCount family. As a former client with decades of experience with call centers, customer engagement and marketing, he understands the value of our multi-language online feedback system. With Carlos on board we will continue to bring great service to existing clients in Mexico, and increase awareness of CustomerCount south of the border.’

Web site: www.customercount.com .

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