Indian CEM Platform Gets $6m for Global Growth

Omni-channel Customer Experience Management (CEM) platform CloudCherry has announced Series A Funding of $6m, for use in global expansion, particularly in the US, SE Asia and the Middle East.

The SaaS platform is owned by Customer Analytics Technologies Inc., based in Pleasanton, CA, with offices in Singapore, Bengaluru and Chennai. Funds came from Vertex Ventures, Cisco Investments and existing backer IDG Ventures India.

CloudCherry allows users to measure key metrics and address issues as they happen; and gives them a single view of the experience of customers across their entire journey. The platform was created by Vinod Muthukrishnan, Vijay R Lakshmanan, Prem K Viswanath and Nagendra CL, and serves sectors including BFSI, retail, e-Commerce, healthcare, manufacturing and hospitality.

Co-founder & CEO Muthukrishnan, of CloudCherry welcomed the involvement of prominent investors and stated: 'With this funding and their support, we are many steps closer to making our presence globally and becoming the name synonymous with Customer Experience!'

TC Meenakshi Sundaram, founder and MD of IDG Ventures India, said of the latest funding: 'In this round, global expansion is the focus, and with CX becoming an everyday topic of discussion in every organization, the timing can't be any better'.

Web site: www.getcloudcherry.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.