In the US, customer experience feedback specialist Medallia has hired Leslie Stretch as President and Chief Executive Officer, replacing co-founder Borge Hald, who will assume the new roles of Executive Chairman and Chief Strategy Officer.
Medallia offers a Software-as-a-Service application which captures customer feedback 'everywhere the customer is' - on the phone, in store, online and mobile; it then helps users understand the feedback in real-time, and prompts action. Last year, the firm launched a solution to help companies get a 360-degree view of customers across digital touchpoints.
Stretch joins after a decade as President and CEO of enterprise software and SaaS company CallidusCloud, leading the company's acquisition for $2.5 billion earlier this year. Before this, he worked for Sun Microsystems, where he held the position of SVP of Global Channel Sales and was the Managing Director of Sun Microsystems UK, and he held various sales positions at Oracle Corporation.
Commenting on the appointment, Hald said: 'I am extremely excited to bring Leslie on board. He is a proven public company CEO with a founder's mentality and a deep passion for the vital importance of customer experience. He is the right leader for Medallia as we continue to scale and expand our global reach'.
Web site: www.medallia.com .
All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas unless otherwise stated.