Bolt Insight Hires Head of North America

Former P&G and Johnson & Johnson researcher Eric Dolan has joined Bolt Insight as Head of North America.

The BoltChatAI qual platform uses AI to moderate real-time conversations, and features smart and dynamic probing, stimulus upload, multilingual capabilities, and two features added a month ago, Dynamic Persons and Meta-Analysis. Uses range from ad and concept testing to understanding of customer needs and price optimization.

Dolan (pictured) joins with more than fifteen years' experience, most recently from personal care products firm Kenvue, and includes driving digital transformation efforts and implementing cross-functional collaboration models between insights, R&D and commercial teams. He worked agency side at firms including Forrester and brandIQ, before joining P&G in 2011 as an Associate Manager, Analytics and Insights. In 2015 he moved to Johnson & Johnson where he rose to Director, Consumer & Business Intelligence for Global eCommerce during a seven-year stay.

In his new role he will lead the North American business with a focus on expanding adoption of Bolt's solutions across the region.

'Our ambition with BoltChatAI is to reimagine how organisations listen, learn, and lead with insight', says Bolt co-founder and CEO Hakan Yurdakul. 'Eric recognises both the strategic pressures brands face and the power of AI to unlock faster, deeper consumer understanding. He’s exactly the kind of leader we need to help more companies make smarter, behaviour-based decisions at scale.'

Web site: www.boltinsight.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.