UserTesting Appoints CTO

Bellevue, WA-based enterprise data and customer insights firm UserTesting has hired Neal Gottsacker as Chief Technology Officer, leading its global R&D organization and driving its program of innovation.

UserTesting, which is a Thoma Bravo portfolio company alongside research and analytics firms including Medallia, J.D. Power and Verint, combines a huge participant network, AI-driven insights, feedback solutions and expert services to help enterprises validate decisions, co-innovate at scale and improve products and experiences. In January it acquired User Interviews, which provides a participant recruitment platform for user research, market research, and AI training.

Gottsacker (pictured) previously held senior technology leadership roles at workflow automation specialist Nintex, and earlier led a division of HP Software, as well as founding his own company.

CEO Eric Johnson states: 'AI is fundamentally changing how decisions get made inside modern enterprises. But speed without trust creates risk. Neal's experience building and scaling AI-driven platforms - combined with his R&D leadership - will be critical as we deliver a new model: one where AI accelerates insight, and humans remain accountable for decisions.'

The company is online at www.usertesting.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.