B-Link, a new research tool that allows marketers to model the benefits customers look for from a product or service, as well as the constituent features that best deliver those needs, has recently been launched by Morpace International.
The proprietary technique recognises that the true value of a feature can include both functional and emotional benefits - not just what a product or service does, but how it makes the consumer feel - excited, safe, special, proud, fashionable etc.
B-Link evaluates complex products or services in the following terms:
All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.
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