Text Mining Tool Upgraded

Text mining software company Clarabridge has released a new version of its Content Mining Platform (CMP), which it claims is 'the first solution built specifically to enable the commercial use of text mining'.

Release 2.2 of the package integrates the techniques of entity extraction, fact extraction, categorization, sentiment extraction and other natural language processing (NLP) capabilities in a single, end-to-end solution, and includes robust, function-specific reports that organize customer feedback, measure customer sentiment and facilitate root-causes analysis. Unstructured information such as Internet-based consumer-generated content, online product reviews, survey verbatims, call-center transcripts, chat sessions, medical documents, insurance claims, emails and other forms, can be mined and analyzed alongside structured transactional data.

The company, which has seen five quarters of consistent revenue growth, claims the package works seamlessly with standard business intelligence (BI) tools and 'demands no additional training'. 'With Release 2.2 of CMP, we have placed text mining into the hands of commercial users instead of past applications retrofitted from the government/academic tradition' comments CEO and co-founder Sid Banerjee. 'CMP 2.2's introduction comes at a moment when text mining is gaining traction across industries.'

General availability of CMP 2.2 is scheduled for early in the second quarter of 2007. Clarabridge is headquartered in Reston, Virginia and is online at www.clarabridge.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.