CEM Products Roll Out Down Under

Canadian Customer Experience Management (CEM) firm Empathica has partnered with Australian market research firm DBM Consultants, to roll out its services and products to organizations in the region.

As part of the agreement, DBM will implement and support Empathica's customer survey and analytics services, and employee engagement surveys.

Empathica conducts more than 30 million customer surveys annually and delivers real-time, weekly, and monthly reports to more than 70,000 clients. The firm, which employs around 100 staff, is headquartered in Toronto, and has additional offices in Birmingham in the UK.

'Partnering with Empathica will enable our clients to improve customer satisfaction levels and forge long-lasting, engaging relationships with their customers,' explained Founder and Managing Director Dhruba Gupta. 'Working with Empathica to deliver end-to-end CEM solutions will provide significant and tangible value to our clients.'

Melbourne-based DBM Consultants was founded in 1992 and employs more than 70 research and support staff backed by an operations team of over 400.

Web sites: www.empathica.com and www.dbmcons.com.au .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.

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