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UK-based market intelligence specialist LMC Automotive has acquired JD Power and Associates' automotive forecasting division. Terms of the deal were not disclosed. More
JD Power and Associates and Kantar Media have partnered to integrate auto buyer data with stats on television viewing behavior, promising clients the ability to identify the most-watched shows among buyers of particular vehicle types. More
JD Power and Associates has formed a dedicated digital research team, which will develop a global strategy for integrating digital research - including social media, clickstream, panel, mobile and online media measurement - into the firm's products and services. More
US-based auto research specialist JD Power and Associates has slashed its headcount in Canada, according to local press, as part of a move to transfer client business to its operations in Singapore and Detroit. More
In the US, JD Power and Associates has signed agreements with social media technology firms Clarabridge and NetBase to expand and enhance its digital research capabilities. More
In the US, JD Power and Associates has partnered with online sample firm uSamp to develop an online panel expanding its existing survey-based customer satisfaction and product quality research. More
In the US, JD Power and Associates has appointed former Harris Interactive exec Dr Richard Millard as head of its healthcare practice. More
In the US, auto research specialist JD Power and Associates has launched a social media 'listening' platform specifically for the vehicle manufacturing industry. More
US-based JD Power and Associates has promoted John Humphrey to the post of Head of Global Automotive Operations, in a move to align operations globally and enhance and extend its industry benchmarks. More
The McGraw-Hill Companies has reported Q2 revenue down 12.4% to $1.5 billion. Revenue and profit in its Business-to-Business Group, which includes research firm J.D. Power, were hit by weakness in the automotive sector and by deferments due to methodology changes at the vehicle research giant. More
J.D. Power parent The McGraw-Hill Companies has sold financial consultancy Vista Research Inc., part of its Standard & Poor's division, to primary research provider Guidepoint Global, LLC. Terms of the transaction were not disclosed. More
US auto research specialist JD Power and Associates has formed an agreement with web analytics unit TNS Compete to jointly develop products based on market intelligence gathered through the online automotive buying process. More
In the US, automotive specialist JD Power and Associates has launched an index to provide auto manufacturers with information that quantifies how well a new vehicle model performs during its launch years. More
In the US, automotive specialist JD Power and Associates has named Finbarr O'Neill as its new President, succeeding Stephen Goodhall who is retiring after 30 years with the company. More
In the US, JD Power and Associates has conducted its first syndicated study of customer satisfaction in the real estate industry. More
JD Power and Associates has acquired Umbria, a consumer market research company that analyzes intelligence gathered from social and consumer-generated media. Terms were not disclosed. More
In the US, JD Power and Associates has appointed auto industry veteran Finbarr O'Neill as Senior Vice President and General Manager of International Operations. More
Information services provider The McGraw-Hill Companies has given details of restructuring carried out in the fourth quarter of 2007, with the loss of 600 jobs, c.3% of its workforce. Research company J.D. Power and Associates, a subsidiary, lost around the same proportion of its staff. More
Publisher McGraw-Hill, parent of auto research leader J.D. Power and Associates, has announced third quarter results with net income up 18.2% to $452.0m and revenue growing 9.8% to $2.2 billion, both positively affected by foreign exchange rates. More
In the US, automotive research specialist J.D. Power and Associates has helped parent company McGraw-Hill achieve a 7.9% revenue increase to $223.1 million for its Business-to-Business Group. More
J.D. Power and Associates has strengthened its Asia Pacific management team with the promotions of John Humphrey, Dan Pavlinac and Tim Dunne. More
JD Power and Associates has joined forces with multimedia audience research firm, Mediamark Research Inc (MRI), to offer auto marketers and their agencies psychographic information about new-vehicle buyers. More
Gary Dilts has joined J.D. Power and Associates from DaimlerChrysler where he spent thirty years, latterly as Senior VP, U.S. Sales. More
As the number of service features being offered on cell phones grows and new designs become more popular, US customers are increasingly influenced by the handset when selecting a wireless service, according to the recent J.D. Power and Associates 2006 Wireless Retail Sales Satisfaction Study Volume 2. More
J.D. 'Dave' Power III, founder of J.D. Power and Associates, was recognized this week as 2006 Entrepreneur of the Year in a ceremony at the USC Marshall School of Business in Los Angeles. He joins a list including Apple's Steve Jobs, McDonald's Ray Kroc and legendary oilman Armand Hammer. More
J.D. Power and Associates has acquired Automotive Resources Asia (ARA), an information and market strategy firm with offices in Beijing, Shanghai and Bangkok. Terms of the transaction were not disclosed. More
J.D. Power and Associates' Power Information Network (PIN) has announced a strategic alliance with Driveitaway, a web-based remarketing company providing profiles of used fleet and leasing cars. The deal uses PIN's daily vehicle retail transaction information to provide dealers with a 'Just-In-Time' (JIT) stock system. More
J.D. Power and Associates has announced a strategic alliance between its automotive forecasting division and web-based software company Campfire Interactive, Inc. The tie-in will allow the research company's data to feed directly into the business processes of automotive suppliers. More
Cadillac beats Lexus to first place in luxury car customer satisfaction in the US, according to a study by AutoPacific. Meanwhile a satisfaction study among British customers, by J.D. Power and Associates for 'What Car?' magazine, finds that many of the top brands are produced in the UK, albeit for Japanese manufacturers. More
J.D. Power and Associates has strengthened its business development activity in Germany and German-speaking countries with the appointment of Volker Krüger as Director of Business Development for Automotive Forecasting, based in Frankfurt. More
Sales of new vehicles fell 14% in early December, compared with the same time last year, according to J.D. Power and Associates' Power Information Network (PIN). The data also shows that US firms DaimlerChrysler, Ford Motor Company and General Motors Corporation all lost retail market share in the same period. More
US automotive research specialist J.D. Power and Associates is launching a study to examine the Internet use of new vehicle buyers. The Online Media Study aims to examine the potential of web sites to reach such buyers, and to help automotive companies make better online advertising decisions. More
US-based J.D. Power and Associates has hired Rodney N. Wright, formerly of Accenture, as leader of its Automotive Retail Practice, which includes its Customer Service Index (CSI) and Sales Satisfaction Index (SSI) studies, as well as proprietary automotive dealer programs. More
J.D. Power and Associates has appointed Gene Cameron, previously President and CEO at BBDO/West Advertising, as Executive Director of its Media practice area (advertising research). Tom Healey, former Director of the practice, will continue with the company as a special adviser in the firm's US Automotive Group. More
US automotive research group J.D. Power has appointed Steve Saxty as Executive Director of Automotive Marketing Solutions. More
J.D. Power-LMC, the company's automotive forecasting division, has formed an alliance with Automotive Resources Asia (ARA). The two firms will initially focus on sales, production and powertrain forecasts for Asia, within J.D. Power's existing frameworks. More
Global Insight Inc has recently appointed Merle Sackman as Director of North America Business Development for its Global Automotive Group. He was previously Director of New Business Development at J.D. Power and is a former President of the Automotive Market Research Council. More
A new study from Kelley Blue Book reveals the number of Americans thinking of buying a gas-guzzling sports utility vehicle (SUV) is rapidly declining, mainly thanks to the high price of fuel. Meanwhile, the number of vehicles powered by hybrid electric or clean diesel engines is set to more than double, according to J D Power and Associates. More
Honda-owners are the most satisfied motorists in France, according to new consumer satisfaction survey. While Honda is the most satisfying brand to own, Toyota and BMW have snapped up the best car awards. More
The AA and RAC continue their domination of the UK's roadside assistance customer service ranking, with the former going back to the top, according to J.D.Power and Associates. Overall satisfaction scores remain high and competition intense. More
Geoffrey Broderick will join J.D. Power and Associates (JDPA) on June 1, 2005, in the new position of VP, Planning and Development. He worked previously at BusinessWeek, a publication of JDPA's new owners McGraw-Hill, and one of his responsibilities will be developing partnerships and business opportunities within the group. More
'We would like to knit our automotive quality studies together as a global study... the auto companies weren't ready for it yet. Maybe they were products before their time. Actually, some other companies have tried and have bent their pick a little bit'. CEO Steve Goodall on J.D. Power's global future with McGraw-Hill – the concluding part of our exclusive interview. More
'I think the industry is ultimately making a bet on hydrogen' 'The US will move like the European or Western European markets... where c.50% are diesel engines' 'Asia ... will drive more and more future product development' - J.D.Power CEO Steve Goodall on what's in store for automotive, in part 2 of our exclusive interview. More
J.D. Power and Associates, perhaps the world's best known name in automotive research, was recently acquired by publisher McGraw-Hill. In April, CEO Steve Goodall talked in-depth to MrWeb's Michael Kenyon about the new owners, the road ahead for the company and the future of the automotive industry worldwide. [first of three parts] More
McGraw-Hill has completed its previously announced acquisition of J.D. Power and Associates. The announcement stresses continuity for the operations of the acquired company in terms of both key personnel and office locations. More
Major agency J.D. Power and Associates is to be acquired by publishing and information giant McGraw-Hill for an undisclosed sum. The agreement, which is subject to regulatory review, is expected to close in April. More
J.D. Power and Associates has promoted Tom Donnelly to Executive Director of Automotive Client Services, with previous incumbent Gary Tucker moving to head up the firm's Finance and Insurance division as Senior Vice President. More
J.D. Power and Associates has appointed Steven D. Wood, Ph.D. as Senior VP an General Manager of its Arizona-based Healthcare Division, strengthening its commitment to the sector. More
The automotive industry in the US is under threat from low cost competition, according to its CEOs in a survey by PwC – but 'offshoring' also represents a huge opportunity for the sector. A separate survey by J.D. Power says the market for hybrid vehicles will top out at around 3% by 2011, with price sensitivity a major factor. More
J.D. Power and Associates has appointed Charlie Vogelheim, auto industry leader and former Executive Editor of the Kelley Blue Book, as Vice President of Automotive Development. More
J.D. Power and Associates has announced the opening of a new office in Shanghai, China, and appointed partner John Humphrey as its MD. The company's offices in Tokyo and Singapore have been conducting automotive customer satisfaction studies in China since the year 2000. More
J.D. Power and Associates has appointed Steve Carroll, formerly of ACNielsen, as a senior partner and Executive VP of Client Services. Carroll will oversee all US practice areas and will report to Steve Goodall, President and CEO. More
The median price paid for a new vehicle in the US in 2004 is $26,000 — up from $25,500 in 2003, according to J.D. Power & Associates - with Jaguar and Lexus in joint first place for sales satisfaction. Meanwhile Nielsen//NetRatings has released its first Automotive Sector Spotlight report, looking at UK automotive web site traffic. More
Japanese businesses are generally happier with their telecoms providers than they were two years ago, according to J.D. Power & Associates. Internet Initiative Japan (IIJ) ranks highest in customer satisfaction among nine providers. More
T-Mobile takes first place for customer satisfaction among the UK's mobile phone retailers, according to J.D. Power and Associates. Among other findings, more than half those upgrading their handset in the last 12 months had switched to a different brand. More
J.D. Power and Associates have released data from three separate studies covering satisfaction with automotive dealers in India, Japanese views of emerging automotive technologies and Japanese customer satisfaction in the mini-car segment. More
T-Mobile ranks highest in overall retail sales customer satisfaction among the top seven wireless providers in the US, according to J.D. Power and Associates. The 2004 Wireless Retail Sales Satisfaction StudySM was released last week. More
J.D. Power and Associates has announced results from its pioneering Digital Camera Satisfaction StudySM. Kodak ranks highest in two segments, and Sony and Canon in one each. More
Automotive research giant J.D. Power and Associates has announced two strategic moves to enhance its offering in Europe and internationally. A second regional office for Europe will be opened in Munich, whilst in the UK the company has acquired Oxford-based forecaster and analyst LMC Automotive Services, Ltd. More
Automotive research specialist J.D. Power & Associates has announced its completion of the first long-term vehicle quality study conducted in Japan. Toyota ranks highest in vehicle dependability for vehicles purchased in all three years covered - 2000, 2001 and 2002. More
US consumer demand for sport utility vehicles (SUVs) is weakening, according to recent transaction data from the Power Information Network (PIN), LLC, an affiliate of J.D. Power and Associates. SUVs are sitting longer on dealer lots before selling, while prices have declined and incentives increased. More
The USA's power companies have taken a slight knock from the 2003 Northeast blackout but have generally done an 'outstanding' job of maintaining high customer satisfaction, according to the latest from J.D. Power and Associates. Five of the six top utility companies are the same as last year. More
The proportion of US telephone consumers visiting their local telephone service provider's Web site has grown fast in the past six months. 20% of households have done so, up 6% from 2003, according to the J.D. Power and Associates 2004 Residential Local Telephone Customer Satisfaction Study. More
Vehicle manufacturers' web sites are an increasingly important part of their sales machinery, according to new results from J.D. Power and Associates. More
For the first time, Korean-branded vehicles outpace both European and US in initial quality, according to the recent J.D. Power and Associates 2004 Initial Quality StudySM (IQS). However, manufacturers from most countries and regions performed well with more than 80% of nameplates improving on their 2003 scores, and problems down 11 percent overall. More
With interest rates at a record low, US customer satisfaction with home mortgage lenders has increased for the second consecutive year, according to the recent J.D. Power and Associates 2004 Home Mortgage Study(SM). More
Motor manufacturers are generating 75 per cent more US new-vehicle sales leads online than they were last year, according to J.D. Power and Associates. More
Sales of hybrid electric vehicles may not take off in the US as fast as previously predicted, according to the latest from J.D. Power and Associates. The downward revision is the result of cautious expansion planning by some manufacturers, which is contributing to higher-than-expected vehicle costs. More
Bose is the leading car audio brand and Michelin top of the heap for tires in terms of consumer recognition and reputation, according to the J.D. Power and Associates 2003 Automotive Component Branding Study(SM). More
The proportion of UK electricity customers who have changed suppliers at least once since the full deregulation of the market in 1999 has passed 50%, according to figures released by J.D. Power and Associates. Also significantly, power cuts for the first time loom larger than price cuts in customers' priority list. More
Business satisfaction with broadband and high-end data services has increased substantially in the last year, according to recently released results from J.D. Power and Associates. Perhaps as a result, buyers are looking for more cost savings, often by switching multiple services to the same supplier. More
Non-luxury Japanese- and Korean-made cars and compact vans are being let down by their tires (that's tyres if you're in the UK), according to the J.D. Power and Associates 2003 Original Equipment Tire Satisfaction StudySM released this week. Across all makes, Pirelli and Michelin divide the spoils at the top of satisfaction ratings. More
Car and truck buyers unhappy with their treatment by salesmen are as likely to go off and buy an entirely different make and model as they are to find a better dealer for the same vehicle, according to new research in the US by J.D.Power and Associates. Customer satisfaction with new purchases as a whole is up but this is due to stock levels and low interest deals rather than any improvement in sales processes. More
US teenagers are Getting Around in some new makes of car, and their dreams are by no means all-American, according to new research by NFO Automotive. Honda and VW are top of the wish list and Honda is particularly popular with the girls. A separate study by J.D. Power this week reveals the extent to which used car shoppers are making use of the 'Net. More
Japanese car makers still lead in terms of long-term vehicle reliability, according to the J.D. Power and Associates 2003 Vehicle Dependability Study(SM) just released. However, some traditionally strong European brands have fallen from grace while US makers improve. More
In-car 'Personal Assistance Services' (PAS), which put drivers in direct two-way contact with call centre operatives who can pinpoint a vehicle's exact location and send help or provide support, show major potential for growth according to the latest from J.D. Power and Associates. More
Certified pre-owned vehicles are an increasingly popular choice among US used-car buyers, according to the J.D. Power and Associates 2003 Used Vehicle Sales and Certification StudySM just released. Both sales and awareness of the scheme have grown despite competition from aggressive new-vehicle incentives. More
Hybrid electric vehicle sales in the USA are expected to exceed 500,000 units annually by 2008 and 872,000 units by 2013, according to the recently released J.D. Power and Associates 2003 Hybrid Vehicle Outlook. More
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