In the US, DIY research software firm SurveyMonkey has hired former Neustar and IBM exec Ken Ewell for the newly created role of Chief Customer Officer, charged with leading and expanding the firm's customer success, professional services and support teams.
Ewell (pictured) joins with more than twenty years' experience with companies including IBM, telecoms giant AT&T and consumer data provider Neustar. Most recently he served as VP of Customer Success and Analytics Solutions at Neustar, before which he was SVP of Worldwide Professional Services at Aspect Software. Earlier, he worked at Waterstone Management Group as a Partner; and he spent several years at IBM Global Services and Business Consulting Services, managing the tech giant's overall service relationship with major accounts.
Ewell joins after SurveyMonkey's recent integration of CX management company GetFeedback and Voice of the Customer (VoC) tech provider Usabilla into a multi-channel CX offering, also called GetFeedback. This is designed to help organizations set up their CX program within days - not months - to understand and act on customer insights.
CEO Zander Lurie comments: 'Ken is a change agent, a problem-solver, and a pragmatic leader who is passionate about developing strong, lasting relationships with customers. He will not only make SurveyMonkey more customer-centric, but will also play an integral role in representing customer needs in partnership with our product, engineering, and design teams as they continue to build on our CX offering, the GetFeedback platform'.
Web site: www.surveymonkey.com .
All articles 2006-20 written and edited by Mel Crowther and/or Nick Thomas unless otherwise stated.