Funds for Customer Interaction Analyst InfiniteWatch

New York company InfiniteWatch, provider of an AI-native platform for intelligence on customer interactions, has launched out of stealth mode with $4 million in pre-seed funding.

Having previously established and scaled insurance tech business CoverWallet, the founding team of InfiniteWatch (pictured) aim 'to close the visibility and implementation gaps companies face with AI agents', by analyzing more than two million customer interactions each month. Its core products Session Replay Agent and Voice Agent both monitor existing interactions and deploy production AI systems. The first of these automatically analyzes web sessions and pulls out 'the exact UX issues killing conversions.' The second uses synthetic personas to test voice AI systems at scale, giving advance warning of potential quality issues, and monitoring calls for insights on performance, compliance and customer satisfaction.

The company says in the coming year it will add new tools Messaging Agent and Email Agent, as well as AI Co-Browsing capabilities. The round was led by Base10 Partners, with participation from Sequoia and A16Z scouts, Kibo Ventures Kfund, LifeX, and four unicorn founders.

According to CEO and co-founder Pablo Molina, 'Trillions of AI-powered interactions are coming - agents talking to customers, agents talking to agents. Companies won't hand over critical operations to agents without visibility across QA, UX, compliance, revenue leakage, learning, reputation, and customer satisfaction. We've built the AI observability layer for this new reality. Traditional tools show you historical data. We predict what's about to break and tell you how to fix it.'

Web site: www.infinitewatch.ai .