Huge Additional Raise for Listen Labs

In San Francisco, AI-first customer feedback platform Listen Labs has raised $69 million in Series B funding, just nine months after launching.

Listen launched in April last year with $27m in Seed and Series A funding and a team of ten people. The firm claims its AI interviewer talks to people 'the way a great interviewer would' (DRNO's italics). The firm taps a panel of 30 million pre-qualified people, across demographics and geographies and ranging 'from public company executives to oncologists.' Its platform then turns these conversations into actionable outputs, including reports, themes, highlight reels, and presentation-ready decks, building a searchable repository of interviews which can then be queried.

The platform includes screen recording for UX work, and is used for product and idea testing / innovation, CSAT, customer diligence and investment decisioning, and brand tracking, among other purposes. Listen says it has achieved an 8-figure revenue, interviewed more than one million people, and now serves 'hundreds' of enterprises including the likes of Microsoft, Perplexity and Robinhood.

The funding was led by Ribbit Capital, with participation from Evantic and existing investors Sequoia Capital, Conviction and Pear VC. Co-founder and CEO Alfred Wahlforss (pictured) comments: 'When you obsess over customers, everything else follows. Teams that use Listen bring the customer into every decision, from marketing to product, and when the customer is delighted, everyone is.'

The company is online at www.listenlabs.ai .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.