New Voxco Manual Dialer Addresses TCPA Changes

Canada-based research software firm Voxco has released a manual dialing solution called 'TCPA Connect', to help US call centers address recent regulations prohibiting the use of autodialers to call cellphones without the respondent's express prior consent.

The TCPA (Telephone Consumer Protection Act) was originally passed into law in 1991, allowing individuals to file lawsuits and collect damages for certain categories of unsolicited phone calls. Last summer, the FCC approved TCPA updates which established a very broad definition of autodialers, and banned them from calling US cellphones without prior consent. The Marketing Research Association (MRA) said at the time that the move would 'seriously harm survey, opinion and marketing research conducted by phone'.

TCPA Connect is Voxco's response to this, and allows interviewers to place calls manually through a telephony server using Voxco's CATI data collection software. The solution offers four manual dialing options based on each call center's data storage needs and the type of respondent situation. The firm says this is not only a configuration change, but a totally separate version of the management platform that completely removes all mentions and possibility of automatic dialing.

Vincent Auger (pictured), VP of Sales, explains: 'Since early in the TCPA discussions, our team has been working to develop a means for phone survey centers to better adapt to the new calling reality. This year we've released Voxco TCPA Connect to clients who are eagerly anticipating the regained productivity that will come with its implementation'.

Web site: www.voxco.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.