Data visualisation and reporting specialist Dapresy and data collection software developer Nebu have partnered to launch a combined customer experience (CX) product, offering clients a solution for sample management, data collection, reporting and case management.
Through the deal, the pair will integrate their CX technology. Data can be uploaded from any CRM tool into Nebu's sample management solution, and after an automated data check, e-mail or SMS invitations are sent through Nebu to start the data collection process. Once the data is collected, it is automatically pushed into Dapresy's reporting module for visualization and reporting.
Michael Lersch, MD DACH, Dapresy Deutschland, says that over the last couple of years, Dapresy has expanded in the DACH area (Austria, Germany, and Switzerland), and through the Nebu partnership, his firm can now offer clients a wide range of solutions addressing the market's needs. Eric van Velzen, CEO of Nebu, adds: 'While rolling out our CX solution to a series of countries of a global HR temporary staffing agency, we found that working with Dapresy was smooth, delivered great results and was all backed with great technology. Partnering to make this available as a turnkey solution to a bigger market was the natural next step.'
Dapresy is headquartered in Sweden, with additional offices in the US, Germany, the UK, Bosnia and Herzegovina, Canada and Australia, while Nebu was founded in the Netherlands and now has offices in the UK, USA, Hungary, Sweden and Germany. The firms are online at: www.nebu.com and www.dapresy.com .
All articles 2006-21 written and edited by Mel Crowther and/or Nick Thomas unless otherwise stated.