Chorus.ai Adds Relationship-Based Analytics

San Francisco-based 'conversation intelligence' platform Chorus.ai has launched new analytics capabilities, providing insights into clients' customer relationships.

The firm, which also has offices in Tel Aviv, Toronto and Boston, was set up to understand what influences conversation outcomes, and help clients learn from and influence the thousands of conversations their teams take part in. Its analysis serves as the foundation of a coaching strategy for sales and customer success teams, while providing insight into the voice of the customer across the entire organization - along with other market intelligence.

The company says new capabilities include a collection of reports built on advanced AI that measures different aspects of customer interactions such as rep activity levels, conversation skills, sales skills and market intelligence. The new service also enables clients to drill down to listen to specific 'moments behind the data'.

CEO Jim Benton (pictured) comments: 'Helping the world's fastest-growing companies understand the moments that drive positive outcomes and replicating them across their go-to-market organizations is the new standard for developing brilliant customer relationships. Context is the most important aspect of getting truly actionable insights, and we're able to deliver granular views of performance intelligence, revenue intelligence, and relationship intelligence because we own the most advanced AI on the market and continue to invest in innovation'.

The firm, which recently raised $45m in a Series C round of funding, is online at www.chorus.ai .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.