Nunwood's New Fizz Follows Heavy Investment

Almost a year on from its acquisition by the consultancy group, the customer experience consultancy now known as KPMG Nunwood has launched a new version of its 'Fizz: Voice of the Customer' software.

Since the May 2015 buy, the UK-based consultancy says it has been investing heavily in Fizz - a brand name nearing its tenth anniversary, in which time it has evolved from a research results portal into a wider customer technology solution.

Billed as 'a tailored solution for mid to large organisations in the UK', the system manages customer feedback, helping front line staff to act on customer issues in real-time, and employees to share best practice on responding to these issues. The latest Fizz release includes improved tools and integrations with internal and external providers; a 'significantly improved' user experience; better analytics and infrastructure; and enhanced performance and access across devices.

Director Luke Allen says the product's evolution has taken it 'beyond the dashboard into affecting real solutions at all levels of an organisation... It provides a single infrastructure for understanding and changing customer behaviour'.

Recent analysis by the company's Customer Experience Excellence Centre suggests that the top 100 companies identified by consumers as providing the best customer service achieved double the 5-year revenue growth of the FTSE 100.

KPMG is a global network of professional firms providing audit, tax, and advisory services, with 174,000 professionals working in 155 countries.

KPMG Nunwood's web site is at www.nunwood.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.

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