New Funds for Qual Customer Insights Firm Viable

In San Francisco, artificial intelligence-based analytics start-up Viable has raised $3.9m in pre-seed and seed funding rounds, which it will use to roll out its qualitative feedback tool. Craft Ventures and Javelin Venture Partners led the funding rounds respectively.

Founded last year by Dan and Jeff Erickson, Viable uses the GPT-3 language model, from AI research and deployment company OpenAI, to extract real-time insights from customer surveys, helpdesk tickets, and app store reviews. Once data is ingested into the platform, users can ask questions around product improvement or future features, and Viable then generates answers in seconds, written in human language via GPT-3 natural language processing capabilities. Trends are automatically graphed for reporting.

Daniel Erickson explains: 'Computers have been great at crunching numbers for decades, but we've only recently unlocked this ability for text. Viable's state-of-the-art text analysis technology enables the simplest interaction to discover insights in your feedback data: simply asking a question. Viable is like an AI UX research assistant. It frees up time so you can get to the insights you need to inform product roadmaps and customer initiatives faster'.

Web site: www.askviable.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.