Customer Intelligence Platform SturdyAI Raises $3.1m

In the US, customer intelligence and automation platform SturdyAI has raised $3.1m in a new round of funding, which it will use to broaden market awareness and strengthen its platform.

SturdyAI's platform uses natural language processing and machine learning to help teams improve products, processes, relationships and revenue using the feedback they receive every day from customers. Users can unify all sources of customer feedback - such as from e-mail, tickets, chats, call transcripts and surveys - into a unified channel. They can then analyze this feedback to pinpoint insights such as churn triggers, contract requests, buyer changes, and quality of service.

New funding has been led by Grotech Ventures and other unnamed 'strategic partners'. Steve Hazelton (pictured), CEO and co-founder of SturdyAI, comments: 'Actionable customer intelligence is no longer a nice-to-have aspect for companies of all sizes - it is mission critical for businesses to thrive in today's market. Grotech has a long history in this segment of the software market, and we are proud to be a catalyst to help fuel Sturdy's continued strong growth and bring AI to companies that will need to do more with less now and in the future'.

Web site: www.sturdy.ai .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.