Growth Funds for EX and CX Service Platform Aisera

US-based automated employee experience and customer experience platform Aisera has raised $90m in a Series D round of funding, which it will use to accelerate expansion and its global growth and go-to-market strategy.`

Palo Alto-based Aisera uses natural language understanding (NLU) and AI-based conversational solutions to uncover user service intelligence and deliver user behavior analysis, helping to automate the resolution of customer service, IT, sales and operations issues. The firm's platform learns to resolve issues through a language-analyzing AI combined with robotic process automation (RPA), which tries to mimic the way people interact with software to accomplish basic tasks at scale.

New funding was led by the Growth Equity business within Goldman Sachs Asset Management, and Thoma Bravo. In addition, the investment included participation from True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, World Innovation Lab (WIL), Zoom Ventures, Khosla Ventures, First Round Capital, Maynard Webb, Ram Shriram, and Silicon Valley Bank.

Muddu Sudhakar (pictured), founder and CEO of Aisera, comments: 'With the injection of growth capital from Goldman Sachs and Thoma Bravo, Aisera will be the invisible hand of innovation that enables all users - across all lines of business and industries - to get the support experiences they've come to expect without human latency, error or disruption. With our AISX capabilities, enterprises can resolve issues, drive activation, and tap critical intelligence sources in minutes versus days'.

Web site: www.aisera.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.