Funds for 'IT Experience' Firm HappySignals

In Helsinki, employee experience data firm HappySignals has announced a EUR 12m funding round to help its global expansion, boosting its sales, marketing and product development efforts.

HappySignals was founded in 2014 by three Finnish IT professionals, Sami Kallio, Pasi Nikkanen and Sami Aarnio, and offers an 'IT Experience Management platform' and ITXM Framework. The company helps large enterprise clients evolve their technology and services 'to become more human-centric', through collating and analysing employee experience data, 'prioritizing employee happiness and productivity'.

The round was led by Nordic growth equity investor Mandatum Asset Management, with participation from existing investors Nauta and Vendep Capital.

CEO Kallio (pictured) says of the investment: '[The] IT organization's primary role is enhancing efficiency and satisfaction across the entire organization through effective IT support and tools. Historically, IT has concentrated on technical and process metrics, which essentially measure how IT functions rather than the value it creates or could potentially create. In IT language, we are talking about moving away from SLAs (service level agreements) and starting to focus on XLAs (experience level agreements). IT should continue to measure the traditional metrics, but the three pillars of IT - People, Process and Tech - should always be considered in that order. This is where we help IT organizations gather and analyze employee experience data to make better decisions'.

Web site: www.happysignals.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.