Pulse Grows, Seeks ISO Standard

Research process outsourcing (RPO) firm Pulse Group plc has opened its second facility in Malaysia, expanding its CATI capacity by 45 seats; and has announced that it will be embarking on the ISO certification of its operational centres.

The new facility is in Malaysia's 'Multimedia Super Corridor' zone, known as Cyberjaya. The addition brings the company's total CATI capacity to 65 seats, and the new facility will also act as a disaster recovery centre, minimising the risk of down-time during the company's project schedule.

CEO Bob Chua comments: 'While others in the US and Europe are closing CATI facilities, Pulse continues to expand its capacity in response to a steady and continuing growth in the demand for both multi-lingual CATI engagements and Online Research across the region.' Chua says the firm is commiting to ISO because 'Our quest towards delivering the highest quality data and service levels has never been more important, as we build our capacity to handle larger and more complex engagements.'

Web site: www.pulse-group.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.

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