Telus Profits Rise as New Call Center Opens

Call center outsourcing firm Telus International Philippines (formerly Ambergris Solutions) has reported 2008 net income of P600.52m (£8.4m), up from P431.37m (£6.0m) last year. The firm has also opened a fourth call center in the Philippines, employing 900 staff.

For the year, revenue increased 26% to P4.22bn (£59.0m) from P3.34bn (£46.7m) in 2007. The firm's largest 2008 expense was for salaries, allowances and benefits, which increased to P2.15bn (£30.1m) from P1.63bn (£22.8m) the prior year.

In addition to the new call center in Quezon City, the firm also has operations in Ortigas, Pasig and Taguig and employs a total of 8,000 workers.

The company offers market research services including information gathering for demographic collation and the administration of surveys. It also provides customer care and sales services and business process solutions for North American clients in the consumer electronics, finance and telecoms markets.

TELUS International Philippines is backed by TELUS International - a fully-owned subsidiary of Canada's second largest telecoms company, TELUS Corporation.

Web site: www.telusinternational.com.ph .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.