Confirmit Adds Data Visualisation Tool to CustomerSat

Online research software provider Confirmit has introduced an 'Active Dashboards' tool to its CustomerSat feedback platform, to enable users to visualise results and share Voice of the Customer (VoC) data across their enterprises.

In August, Confirmit acquired the CustomerSat enterprise feedback management software business previously owned by MarketTools.

Through the new Active Dashboards tool, each employee is provided with a personalised, interactive view of customer feedback tailored to their specific role within the organisation. Survey data is delivered in real-time and displayed through a custom selected set of charts, tables, and widgets that enable users to visualise and analyse results at a glance.

To ensure that the correct reports are delivered to the right employees, Confirmit CustomerSat's new QuickPaths feature automatically populates dashboards with survey data according to a company's organisational hierarchies. When employees change roles, QuickPaths adapts the hierarchies and automatically updates dashboards based on those changes.

CTO Peter Myklebust (pictured) states: 'The latest updates enrich the solution with advanced technologies that make CustomerSat's powerful reporting dashboards even easier to use and share, offering our clients more ways to leverage VoC feedback to positively impact the customer experience.'

Web site: www.confirmit.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.

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