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US-based data firm J.D. Power has completed the acquisition of Autovista Group, which provides automotive data, analytics and industry insights in Europe and Australia, from asset management firm Hayfin Capital Management. Autovista CEO Lindsey Roberts becomes President of J.D. Power Europe. More
Life sciences data, insight and intelligence specialist Evaluate has acquired London-based J+D Forecasting, which helps pharmaceutical clients accurately forecast market size, growth in key indications and demand for new technologies. More
In the UK this week, a judge has allowed the appeal of facial recognition specialist Clearview AI against an enforcement notice and fine issued last year by the Information Commissioner. Clearview successfully argued that it was not subject to the GDPR. More
In the US, J.D. Power has acquired electric vehicle (EV) data company ZappyRide for an undisclosed sum. More
In the US, data analytics and customer intelligence specialist J.D. Power has launched a modular on-demand system called 'Modern Retailing as a Service' (MRaaS), to help the automotive industry adapt to changing consumer preferences and trends in vehicle shopping and purchasing behavior. More
Diversity, Equity and Inclusion (DEI) experience platform Included has raised a $3.5m seed round of funding, which it will use to expand its engineering team and support engineering, product, marketing and sales initiatives. More
In Canada, mobile experience platform Judo has raised $3m in a seed funding round; and has brought in M:Metrics co-founder Seamus McAteer as Chief Operating Officer. More
Twitter has agreed a settlement in a case accusing it of misleading investors with overly-bullish predictions of user growth. The company officially admits no wrongdoing but will shell out $809m if the deal is approved by an Oakland, CA judge. More
NielsenIQ and J.D. Power have announced a multinational strategic alliance to bring benchmark automotive CX studies and 'deep auto industry data analysis' to markets including India, Southeast Asia and the Middle East. More
Outdoor advertising company JCDecaux Australia & New Zealand has launched a tool called OPTIX, giving advertisers an understanding of which elements of their creative are driving the most audience engagement and viewer attention. More
The European Commission has published its draft UK 'adequacy decisions', which if adopted will allow for the continued free flow of personal data from the EU into the UK. More
Automotive industry research giant J.D. Power has launched a solution providing daily metrics on auto insurance customer shopping activity, by brand. More
James David 'Dave' Power III, the founder and retired Chairman of automotive industry research specialist J.D. Power, died on January 23rd after a long-term illness. He was 89. More
Automotive industry research specialist J.D. Power is to acquire US and Canada automotive residual value projections specialist ALG from auto pricing and information web site TrueCar, for $135m. The buy is expected to expand the offerings of J.D. Power's data and analytics division. More
Anagog, which provides on-device solutions for understanding 'phone users' real-world behavior, has raised an initial $10m in Series C funding. The investment will be used to expand the firm's global sales and delivery capabilities, and support its core R&D team. More
In the US, a judge has ruled that M/A/R/C Research did not breach the Telephone Consumer Protection Act (TCPA) when it distributed a survey by fax. More
In the US, automotive industry research specialist J.D. Power has acquired Trilogy Automotive, the automotive software division of Trilogy Enterprises. Terms of the deal have not been disclosed. More
Automotive industry research specialist J.D. Power is to merge with sister company Autodata Solutions, a provider of data and software solutions for the sector. More
In Australia, outdoor advertising company JCDecaux has added facial emotion analysis technology to a panel advertising Yoplait Yoghurt Smoothies, in order to determine whether passers-by have happy or 'hangry' expressions, and dispense vouchers to enable them to sample the product. More
Automotive industry research specialist J.D. Power is to be acquired by private equity investment firm Thoma Bravo. Terms of the deal have not been disclosed. More
Outdoor ad company JCDecaux's Singapore subsidiary has launched a mobile intelligence-based metric called Streetside Audience Measurement (SAM), which the business claims delivers more accurate and recent data than existing out-of-home (OOH) measurement systems. More
In the US, insights and analytics firm J.D. Power is to publish the results of its 'first ever' Telehealth Satisfaction Study in November. More
In the US, J.D. Power has partnered with DIY survey software company SurveyMonkey to help businesses tap into those insights from automotive owners and potential buyers which can be missed through traditional survey channels. More
US-based insights and analytics firm J.D. Power has partnered with digital intelligence specialist Centric Digital, to develop new digital experience measurement solutions. More
Outdoor advertising company JCDecaux has introduced an international solution for the airport industry called AAM (Airport Audience Measurement). More
In the US, marketing information services company J.D. Power has appointed former IBM Watson Health exec James Beem as Managing Director of its Global Healthcare Intelligence division. More
In the US, outdoor advertising company JCDecaux has partnered with consumer data company Neustar, to provide advertisers with Out-of-Home (OOH) media analysis based on granular consumer attributes and behavioural data. More
With Halloween on the way, ad targeting company Turn will be looking nervously over its shoulder again after judges overturned an earlier decision regarding 'zombie cookies', and allowed a class action to proceed. The dispute looked to have been settled in January. More
In the US, J.D. Power & Associates has promoted Thomas King to the new position of Senior Vice President of Data & Analytics. More
US-based J.D. Power is adding the Net Promoter Score (NPS) to its automotive and finance industry studies in Asia Pacific, for use in benchmarking clients' performance against competitors. More
Microsoft-owned LinkedIn must permit an unrelated company to 'scrape' data publicly posted by LinkedIn users, following a judgement in US District court. Start-up firm hiQ Labs uses the data to identify workers it deems likely to leave their jobs, and had been told to stop by the giant b2b network. More
In the US, auto research specialist J.D. Power has hired Bernardo Rodriguez for a newly created position, Chief Digital Officer. More
Pharma sector forecasting and insights specialist J+D Consulting has partnered with Seigo Maeda, founder of SDMJ Consulting in Japan, to support its global expansion plans. More
In the US, a judge has ruled that TiVo Research and Analytics cannot seek damages over claims that Kantar Media Audiences stole trade secrets relating to TiVo's audience/shopping data matching solution. More
A US Federal Judge in New York has dismissed a shareholder law suit against marcoms holding company MDC Partners, which claimed the company had been involved in a pattern of fraudulent behavior and that several of its former execs had violated the Securities Exchange Act. More
Automotive research pioneer J.D. Power & Associates is moving on from McGraw Hill Financial after eleven years with the group. The new owners are London-based XIO Group, and the price is $1.1bn in cash. More
Chinese investment and research firm XIO Group is considering a bid to acquire US-based auto research specialist JD Power and Associates, according to a report published by Reuters. More
In the US, automotive research specialist J.D. Power has developed an online app called SafetyIQ, to help auto industry users analyze vehicle safety data. More
Automotive research specialist J.D. Power has agreed to acquire the Used Car Guide business of the National Automobile Dealers Association (NADA), a long-established source of data on used vehicle values. More
In the US, automotive research specialist J.D. Power has launched a technology platform called VoX (Voice of Experience), to help companies continuously measure and manage their performance. More
In the US, a federal judge has given final approval to comScore's proposed $14m settlement of a class action lawsuit over the unauthorised collection of consumers' personal and confidential information. More
In the UK, a House of Lords committee has reported that the ECJ's search engine 'right to be forgotten' ruling is 'unworkable' and says it is 'wrong in principle'; while Google has told the EU that implementing it is a hard task, and has asked for clarification on how it should decide cases. More
Following a public comment period, the Federal Trade Commission (FTC) has determined that Nielsen's acquisition of Arbitron was not anticompetitive. More
The Supreme Court of New York County has ordered InfoGroup founder Vin Gupta to pay financial advisor Blackstone Advisory Partners $6.8m for work the firm carried out on his behalf relating to his bid to buy back the database firm from investors. More
Brand and media specialist Millward Brown has opened an office in Jeddah, Saudi Arabia, to support local, regional and global clients operating in the country. Piotr Chodakowski joins to lead the new operation, with a team of ten. More
comScore and viewability measurement firm Moat have voluntarily agreed to withdraw the claims each firm made during a patent infringement lawsuit brought by comScore last year. More
In the US, the judge who threw out TRA's patent infringement lawsuit against Kantar has now ordered that decision to be withdrawn from the record. More
In the US, TRA has asked the judge who threw out the patent infringement part of its claim against Kantar to reconsider, claiming that she had granted its earlier request for an oral argument but then issued last week's summary judgment ruling before it had taken place. More
A US judge has thrown out the patent infringement part of TRA's claim against WPP firms including Kantar, over the companies' abortive merger talks and the subsequent launch of competing product RapidView. However, TRA's claims over breach of contract and breach of fiduciary duty continue. More
Thomas Turey, the former Financial Controller at market research agency Rothstein-Tauber (RTi), has received a 54-month prison sentence for embezzling more than $3.4m from the company. More
In the US, the Senate Judiciary Committee has approved an Act drawn up by Sen. Al Franken, requiring companies to obtain consent from customers before collecting or sharing mobile location data. Separately, debate continues over extensions to the children's privacy act COPPA. More
New York-based Appinions has been awarded a patent for its methodology for analysing, extracting, and summarizing opinions from digital text such as articles, blog posts, and social media messages. More
In the US, a federal judge has decided that online measurement firm comScore does not yet have to disclose confidential information - such as the names of its clients - to web users who are suing the company over privacy violation claims. More
In the UK, Out of Home media specialist Kinetic and Outdoor media owner JCDecaux are launching the country's first Near Field Communication (NFC) initiative. The project will test the public's reaction to interactive posters in Reading, using QR codes and promising rapid data on response. More
A US judge has refused a request by Infogroup founder Vin Gupta to dismiss a former shareholder's complaint that he and other past directors were in breach of their duties during the firm's $468m sale to private equity group CCMP Capital Advisors last year. More
The world's 25 largest research firms had revenues of $18.8 billion in 2010, up 4.9% on the previous 'dismal' year - a 'very healthy turnaround' according to industry authority Jack Honomichl. However, 'real' revenues were not quite back to their 2008 levels, and some companies continued to shrink. More
Two recent US court judgements have sought to define the limits of surveys used as evidence in legal cases, and may indicate 'growing judicial skepticism of survey evidence' according to some commentators. More
A US judge has ordered media measurement firm TRA and WPP to settle their differences through mediation, following their row over alleged patent infringement. More
In the US, antitrust charges brought by Sunbeam Television against Nielsen have been dismissed by a Florida federal judge. More
In the US, JD Power and Associates has signed agreements with social media technology firms Clarabridge and NetBase to expand and enhance its digital research capabilities. More
In the US Outsell, which offers research and advisory services for the information and publishing industries, has appointed former J.D. Power President Steve Goodall as EVP and board member. More
One of the world's oldest surveys, the UK's national Census, may be axed according to comments by Cabinet Office minister Francis Maude. The March 2011 survey, for which preparations are far advanced, will still take place at an estimated cost of £482m. More
In the US, OTX is suing former employee Kevin Goetz, who left the firm earlier in the year to set up his own consultancy. In an initial ruling* on an application to stop Goetz from using OTX norms data, Judge James Chalfant has accepted assurances it will not be used while the case proceeds. More
Two former Directors of automotive specialist JD Power & Associates have launched brownsauce Group, a full-service UK agency which offers research design, brand interpretation and project management services to clients in the automotive industry. More
The New York Supreme Court has ordered Spanish Broadcasting System (SBS) to continue to encode its signals for Arbitron's PPM (Portable People Meter) service, following a temporary restraining order (TRO) it imposed on SBS last week. More
Pharma specialist J&D Associates and AdSAM Marketing have launched a quantitative message optimization tool, which links emotional modeling with intent to prescribe. More
Full service agency MASMI has appointed retail research specialist Nigel Clarkson as Managing Director, based in Jeddah, Saudi Arabia. More
The McGraw-Hill Companies has reported Q2 revenue down 12.4% to $1.5 billion. Revenue and profit in its Business-to-Business Group, which includes research firm J.D. Power, were hit by weakness in the automotive sector and by deferments due to methodology changes at the vehicle research giant. More
In the US, Arbitron has responded to the news that the Government Accountability Office (GAO) is being asked to join the rush to investigate the impact of the PPM, by reiterating that it 'welcomes every opportunity to discuss the PPM technology, service and our sampling methodology.' More
J.D. Power parent The McGraw-Hill Companies has sold financial consultancy Vista Research Inc., part of its Standard & Poor's division, to primary research provider Guidepoint Global, LLC. Terms of the transaction were not disclosed. More
In New York, Jodange, a firm which extracts opinions from online content to understand sentiment, has secured a $1.2m investment which it plans to use to extend its reach in the media, legal, energy and technology sectors. More
IMS Health and SDI have petitioned the US Supreme Court to review a Court of Appeals ruling which would prevent them from using prescriber-identifiable data. More
Appropriately, given reports today* that the UK government is to replace P&G as the country's largest advertiser, and their research spend is also up, public sector clients are among the few in evidence at the MRS Conference. Hence a topical session on communicating with - and getting the truth from - the public. More
In the US, the Johns Hopkins Bloomberg School of Public Health has barred Dr Gilbert Burnham from heading 'research involving human subjects' for five years, saying that he put survey participants at risk during his controversial research into civilian deaths in Iraq. More
Two UK business schools have set up the UK Innovation Research Centre to analyse how innovation can make businesses more competitive, and help meet social, environmental and economic challenges. More
UK-based pharma decision support consultancy J&D Associates has partnered with GfK's oncology subsidiary GfK Research Matters to market the former's EQM platform for use with the latter's tracking data. More
The 2008 US presidential election will produce either the first African-American President; or the oldest first-term President and the first woman Vice-President. A recent Harris Poll probed into the difficult areas of racism, sexism and ageism, and the part they are likely to play. More
UK-based pharma consulting specialist J&D Associates has announced a licensing deal in Europe for ADSAM®, a proprietary technique for measuring emotional response. More
Synovate has appointed Jerome Vadot as its Managing Director in Saudi Arabia and Simon Duval-Kieffer as MD for the Czech Republic. More
Information services provider The McGraw-Hill Companies has given details of restructuring carried out in the fourth quarter of 2007, with the loss of 600 jobs, c.3% of its workforce. Research company J.D. Power and Associates, a subsidiary, lost around the same proportion of its staff. More
Publisher McGraw-Hill, parent of auto research leader J.D. Power and Associates, has announced third quarter results with net income up 18.2% to $452.0m and revenue growing 9.8% to $2.2 billion, both positively affected by foreign exchange rates. More
YouGov has announced results for the financial year ended 31 July, with group turnover up 51% to £14.3m, profit before tax and goodwill up 39% to £5.7m and both global acquisitions and launches in new sectors promising another buoyant year to come. More
In the US, automotive research specialist J.D. Power and Associates has helped parent company McGraw-Hill achieve a 7.9% revenue increase to $223.1 million for its Business-to-Business Group. More
J.D. Power and Associates has strengthened its Asia Pacific management team with the promotions of John Humphrey, Dan Pavlinac and Tim Dunne. More
Gary Dilts has joined J.D. Power and Associates from DaimlerChrysler where he spent thirty years, latterly as Senior VP, U.S. Sales. More
As the number of service features being offered on cell phones grows and new designs become more popular, US customers are increasingly influenced by the handset when selecting a wireless service, according to the recent J.D. Power and Associates 2006 Wireless Retail Sales Satisfaction Study Volume 2. More
J.D. 'Dave' Power III, founder of J.D. Power and Associates, was recognized this week as 2006 Entrepreneur of the Year in a ceremony at the USC Marshall School of Business in Los Angeles. He joins a list including Apple's Steve Jobs, McDonald's Ray Kroc and legendary oilman Armand Hammer. More
J.D. Power and Associates has acquired Automotive Resources Asia (ARA), an information and market strategy firm with offices in Beijing, Shanghai and Bangkok. Terms of the transaction were not disclosed. More
J.D. Power and Associates' Power Information Network (PIN) has announced a strategic alliance with Driveitaway, a web-based remarketing company providing profiles of used fleet and leasing cars. The deal uses PIN's daily vehicle retail transaction information to provide dealers with a 'Just-In-Time' (JIT) stock system. More
J.D. Power and Associates has announced a strategic alliance between its automotive forecasting division and web-based software company Campfire Interactive, Inc. The tie-in will allow the research company's data to feed directly into the business processes of automotive suppliers. More
Outdoor advertising group JCDecaux has launched what it describes as the first ever coverage and frequency system for retail media, developed in conjunction with TNS Worldpanel. More
Cadillac beats Lexus to first place in luxury car customer satisfaction in the US, according to a study by AutoPacific. Meanwhile a satisfaction study among British customers, by J.D. Power and Associates for 'What Car?' magazine, finds that many of the top brands are produced in the UK, albeit for Japanese manufacturers. More
J.D. Power and Associates has strengthened its business development activity in Germany and German-speaking countries with the appointment of Volker Krüger as Director of Business Development for Automotive Forecasting, based in Frankfurt. More
Sales of new vehicles fell 14% in early December, compared with the same time last year, according to J.D. Power and Associates' Power Information Network (PIN). The data also shows that US firms DaimlerChrysler, Ford Motor Company and General Motors Corporation all lost retail market share in the same period. More
Online panel specialist ToLuna has reported a pro forma pre-tax profit of £0.56m for the first nine months of 2005 - compared with a loss of £0.13m in 2004. The company, which floated on the UK's Alternative Investment Market (AIM) in May, now has 650,000 panel members across 13 European countries. More
US automotive research specialist J.D. Power and Associates is launching a study to examine the Internet use of new vehicle buyers. The Online Media Study aims to examine the potential of web sites to reach such buyers, and to help automotive companies make better online advertising decisions. More
erinMedia's antitrust lawsuit against Nielsen Media Research is set to proceed to trial, after a US District Federal Court ruled yesterday against Nielsen's attempt to dismiss the suit. The judge deemed erinMedia a viable potential competitor, whose business could be at risk, but dismissed co-plaintiff ReacTV. More
UK-based media group JCDecaux this week announced the launch of a new ad planning and research division aiming 'to transform strategic planning within out-of-home'. Craig Wills, formerly Strategic Planning Director at MPG, joins to head up the new division. More
US-based J.D. Power and Associates has hired Rodney N. Wright, formerly of Accenture, as leader of its Automotive Retail Practice, which includes its Customer Service Index (CSI) and Sales Satisfaction Index (SSI) studies, as well as proprietary automotive dealer programs. More
J.D. Power and Associates has appointed Gene Cameron, previously President and CEO at BBDO/West Advertising, as Executive Director of its Media practice area (advertising research). Tom Healey, former Director of the practice, will continue with the company as a special adviser in the firm's US Automotive Group. More
US automotive research group J.D. Power has appointed Steve Saxty as Executive Director of Automotive Marketing Solutions. More
J.D. Power-LMC, the company's automotive forecasting division, has formed an alliance with Automotive Resources Asia (ARA). The two firms will initially focus on sales, production and powertrain forecasts for Asia, within J.D. Power's existing frameworks. More
A new study from Kelley Blue Book reveals the number of Americans thinking of buying a gas-guzzling sports utility vehicle (SUV) is rapidly declining, mainly thanks to the high price of fuel. Meanwhile, the number of vehicles powered by hybrid electric or clean diesel engines is set to more than double, according to J D Power and Associates. More
Honda-owners are the most satisfied motorists in France, according to new consumer satisfaction survey. While Honda is the most satisfying brand to own, Toyota and BMW have snapped up the best car awards. More
The AA and RAC continue their domination of the UK's roadside assistance customer service ranking, with the former going back to the top, according to J.D.Power and Associates. Overall satisfaction scores remain high and competition intense. More
Geoffrey Broderick will join J.D. Power and Associates (JDPA) on June 1, 2005, in the new position of VP, Planning and Development. He worked previously at BusinessWeek, a publication of JDPA's new owners McGraw-Hill, and one of his responsibilities will be developing partnerships and business opportunities within the group. More
'We would like to knit our automotive quality studies together as a global study... the auto companies weren't ready for it yet. Maybe they were products before their time. Actually, some other companies have tried and have bent their pick a little bit'. CEO Steve Goodall on J.D. Power's global future with McGraw-Hill – the concluding part of our exclusive interview. More
'I think the industry is ultimately making a bet on hydrogen' 'The US will move like the European or Western European markets... where c.50% are diesel engines' 'Asia ... will drive more and more future product development' - J.D.Power CEO Steve Goodall on what's in store for automotive, in part 2 of our exclusive interview. More
J.D. Power and Associates, perhaps the world's best known name in automotive research, was recently acquired by publisher McGraw-Hill. In April, CEO Steve Goodall talked in-depth to MrWeb's Michael Kenyon about the new owners, the road ahead for the company and the future of the automotive industry worldwide. [first of three parts] More
McGraw-Hill has completed its previously announced acquisition of J.D. Power and Associates. The announcement stresses continuity for the operations of the acquired company in terms of both key personnel and office locations. More
Major agency J.D. Power and Associates is to be acquired by publishing and information giant McGraw-Hill for an undisclosed sum. The agreement, which is subject to regulatory review, is expected to close in April. More
J.D. Power and Associates has promoted Tom Donnelly to Executive Director of Automotive Client Services, with previous incumbent Gary Tucker moving to head up the firm's Finance and Insurance division as Senior Vice President. More
J.D. Power and Associates has appointed Steven D. Wood, Ph.D. as Senior VP an General Manager of its Arizona-based Healthcare Division, strengthening its commitment to the sector. More
The automotive industry in the US is under threat from low cost competition, according to its CEOs in a survey by PwC – but 'offshoring' also represents a huge opportunity for the sector. A separate survey by J.D. Power says the market for hybrid vehicles will top out at around 3% by 2011, with price sensitivity a major factor. More
J.D. Power and Associates has appointed Charlie Vogelheim, auto industry leader and former Executive Editor of the Kelley Blue Book, as Vice President of Automotive Development. More
J.D. Power and Associates has announced the opening of a new office in Shanghai, China, and appointed partner John Humphrey as its MD. The company's offices in Tokyo and Singapore have been conducting automotive customer satisfaction studies in China since the year 2000. More
The UK's High Court has thrown out Kelvin MacKenzie's legal challenge to RAJAR over radio audience measurement methods. The judge ruled that claims RAJAR had abused its market power under competition laws 'simply did not correspond with the facts'. More
VNU is claiming an important win for its ACNielsen business unit in the antitrust lawsuit filed by Information Resources, Inc. (IRI) in 1996. The case continues but VNU described the suit as 'seriously impaired' by the judgement. More
J.D. Power and Associates has appointed Steve Carroll, formerly of ACNielsen, as a senior partner and Executive VP of Client Services. Carroll will oversee all US practice areas and will report to Steve Goodall, President and CEO. More
The median price paid for a new vehicle in the US in 2004 is $26,000 — up from $25,500 in 2003, according to J.D. Power & Associates - with Jaguar and Lexus in joint first place for sales satisfaction. Meanwhile Nielsen//NetRatings has released its first Automotive Sector Spotlight report, looking at UK automotive web site traffic. More
Japanese businesses are generally happier with their telecoms providers than they were two years ago, according to J.D. Power & Associates. Internet Initiative Japan (IIJ) ranks highest in customer satisfaction among nine providers. More
T-Mobile takes first place for customer satisfaction among the UK's mobile phone retailers, according to J.D. Power and Associates. Among other findings, more than half those upgrading their handset in the last 12 months had switched to a different brand. More
J.D. Power and Associates have released data from three separate studies covering satisfaction with automotive dealers in India, Japanese views of emerging automotive technologies and Japanese customer satisfaction in the mini-car segment. More
T-Mobile ranks highest in overall retail sales customer satisfaction among the top seven wireless providers in the US, according to J.D. Power and Associates. The 2004 Wireless Retail Sales Satisfaction StudySM was released last week. More
J.D. Power and Associates has announced results from its pioneering Digital Camera Satisfaction StudySM. Kodak ranks highest in two segments, and Sony and Canon in one each. More
Automotive research giant J.D. Power and Associates has announced two strategic moves to enhance its offering in Europe and internationally. A second regional office for Europe will be opened in Munich, whilst in the UK the company has acquired Oxford-based forecaster and analyst LMC Automotive Services, Ltd. More
Automotive research specialist J.D. Power & Associates has announced its completion of the first long-term vehicle quality study conducted in Japan. Toyota ranks highest in vehicle dependability for vehicles purchased in all three years covered - 2000, 2001 and 2002. More
US consumer demand for sport utility vehicles (SUVs) is weakening, according to recent transaction data from the Power Information Network (PIN), LLC, an affiliate of J.D. Power and Associates. SUVs are sitting longer on dealer lots before selling, while prices have declined and incentives increased. More
The USA's power companies have taken a slight knock from the 2003 Northeast blackout but have generally done an 'outstanding' job of maintaining high customer satisfaction, according to the latest from J.D. Power and Associates. Five of the six top utility companies are the same as last year. More
The proportion of US telephone consumers visiting their local telephone service provider's Web site has grown fast in the past six months. 20% of households have done so, up 6% from 2003, according to the J.D. Power and Associates 2004 Residential Local Telephone Customer Satisfaction Study. More
Vehicle manufacturers' web sites are an increasingly important part of their sales machinery, according to new results from J.D. Power and Associates. More
RAC has overtaken the AA to rank highest in the newly released J.D. Power and Associates 2004 UK Roadside Assistance Customer Satisfaction Study(SM). The overall customer satisfaction scores of the two are 830 and 825 respectively out of a possible 1,000, showing intense competition. More
Virgin Mobile, appearing in the category for the first time, tops the pre-pay customer satisfaction tables in the J.D. Power and Associates 2004 UK Mobile Telephone Customer Satisfaction Study[SM]. Among contract (pay monthly) providers, Vodafone narrowly beats Orange for the top spot. More
For the first time, Korean-branded vehicles outpace both European and US in initial quality, according to the recent J.D. Power and Associates 2004 Initial Quality StudySM (IQS). However, manufacturers from most countries and regions performed well with more than 80% of nameplates improving on their 2003 scores, and problems down 11 percent overall. More
The UK's Association for Qualitative Research (AQR) yesterday announced a high profile judging panel for the Prosper Riley-Smith Effectiveness Award, which recognises new thinking in the practice and application of qualitative research. More
Production of four-wheel-drive (4WD) vehicles in North America is expected to increase from around a quarter of all new light vehicles produced to close to 37% by 2008, according to a new report by J.D. Power and Associates. Sales are expected to grow in Europe but decline in the Far East. More
Airport security waiting times have decreased over the last year, although they are five minutes longer in the US than elsewhere, according to a recently released study by J.D. Power and Associates. In terms of passenger satisfaction, Frankfurt tops the list of large airports and Singapore's Changi International that of medium-sized airports. More
Retail sales of new vehicles in California have bounced back following Governor Arnold Schwarzenegger's repeal of the vehicle license fee increase on Nov. 17, his first day in office, according to transaction data from the Power Information Network (PIN), LLC, an affiliate of J.D. Power and Associates. More
J.D. Power and Associates has appointed Scot Eisenfelder as senior vice president of its automotive retail practice. Eisenfelder will be responsible for the enhancement and growth of the practice area, including syndicated research, proprietary tracking, consulting, and learning and performance systems. More
It's been a busy time for automotive research announcements. This afternoon DRNO provides summaries of four recent stories covering customer loyalty and retention, hybrid and diesel development and the Harris Interactive® Automotive Panel. More
Special finance packages like 0% financing are losing popularity among US automotive dealers, according to a recent report by J.D. Power and Associates. New incentive ideas – in particular dealer cash – are now rated most effective by dealers. More
Anti-whiplash seats, brake-by-wire and electronic stability control are among new automotive features covered by the recently released J.D. Power and Associates 2003 US Automotive Emerging Technologies survey. Of the seven features of most interest to consumers, five are very likely to be considered at their expected market price, with the prices of the other two acting as a bigger deterrent. More
With interest rates at a record low, US customer satisfaction with home mortgage lenders has increased for the second consecutive year, according to the recent J.D. Power and Associates 2004 Home Mortgage Study(SM). More
Motor manufacturers are generating 75 per cent more US new-vehicle sales leads online than they were last year, according to J.D. Power and Associates. More
Sales of hybrid electric vehicles may not take off in the US as fast as previously predicted, according to the latest from J.D. Power and Associates. The downward revision is the result of cautious expansion planning by some manufacturers, which is contributing to higher-than-expected vehicle costs. More
Bose is the leading car audio brand and Michelin top of the heap for tires in terms of consumer recognition and reputation, according to the J.D. Power and Associates 2003 Automotive Component Branding Study(SM). More
The proportion of UK electricity customers who have changed suppliers at least once since the full deregulation of the market in 1999 has passed 50%, according to figures released by J.D. Power and Associates. Also significantly, power cuts for the first time loom larger than price cuts in customers' priority list. More
Non-luxury Japanese- and Korean-made cars and compact vans are being let down by their tires (that's tyres if you're in the UK), according to the J.D. Power and Associates 2003 Original Equipment Tire Satisfaction StudySM released this week. Across all makes, Pirelli and Michelin divide the spoils at the top of satisfaction ratings. More
US teenagers are Getting Around in some new makes of car, and their dreams are by no means all-American, according to new research by NFO Automotive. Honda and VW are top of the wish list and Honda is particularly popular with the girls. A separate study by J.D. Power this week reveals the extent to which used car shoppers are making use of the 'Net. More
Public opinion is divided over two recent high-profile rulings of the US Supreme Court, according to a Harris Poll conducted in mid-July. The rulings cover murder convictions where the defendant has no competent lawyer, and the right of a university to use race as one of several factors when deciding whom to admit. More
In-car 'Personal Assistance Services' (PAS), which put drivers in direct two-way contact with call centre operatives who can pinpoint a vehicle's exact location and send help or provide support, show major potential for growth according to the latest from J.D. Power and Associates. More
The Lord Chancellor's Department (LCD) has just published a public consultation paper about attitudes to traditional court dress in England and Wales. The paper is based on public opinion research conducted by ORC International. Wigs get majority support but (other) traditional attire does not. More
Certified pre-owned vehicles are an increasingly popular choice among US used-car buyers, according to the J.D. Power and Associates 2003 Used Vehicle Sales and Certification StudySM just released. Both sales and awareness of the scheme have grown despite competition from aggressive new-vehicle incentives. More
ESOMAR has appointed Chris van Schijndel as its new Director General. Van Schijndel will join the worldwide society of research professionals in May and take over from acting Director General Mario van Hamersveld after a short introduction period. More
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