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Qualtrics has announced new AI powered capabilities across its XM for Customer Experience, XM for Employee Experience and XM for Strategy and Research product suites. More
Experience Management (XM) company Qualtrics has appointed Juan Rodriguez as Chief Information Officer and Assaf Keren joins Qualtrics as Chief Security Officer. More
In Canada, qual research tech firm Recollective has launched two new services, Recollective Connect and the Recollective Qualtrics Integration, helping research agencies and brands to engage their research participants 'seamlessly and efficiently'. More
Yahoo has launched a rapid insights solution called PurpleLab, based on Qualtrics technology - initially in Australia and Southeast Asia. More
Qualtrics' fast customer feedback business Delighted has launched Delighted Surveys, challenging template-based quick response providers like SurveyMonkey and Typeform. More
Singapore-based decision science firm Blackbox has partnered with Qualtrics to launch SensingSG, a platform giving real-time insights into community sentiments, attitudes and behaviour in Singapore. More
Experience management firm Qualtrics has launched a 'Complaints and Grievances solution', to help healthcare clients gather and act on feedback from patients, and improve the quality of care. More
In the US, experience management (XM) specialist Qualtrics has launched new purpose-built video feedback solutions, which use generative AI, real-time analytics and predictive insights to help organizations conduct 'smarter, faster research', and respond faster to customer needs. More
Experience management platform Qualtrics has launched a solution called Digital Experience Analytics (DXA), allowing client organisations to create visual replays of consumers' behavior on the web. This includes frustration signals like error clicks, 'rage clicks' and 'mouse thrashes'. More
Experience management platform Qualtrics has received a $500m investment from venture capital firm Accel. More
US-based experience management (XM) platform Qualtrics has opened its Europe, Middle East and Africa (EMEA) headquarters in Dublin City Centre, where it offers access to an XM Innovation Centre focused on AI. More
Experience management platform Qualtrics has added new capabilities to enable its Pulse solution to automatically analyze employees' feedback and then distribute it to their managers. More
Experience management firm Qualtrics is to be acquired by tech investor Silver Lake, in partnership with Canada Pension Plan Investment Board (CPP Investments), for around $12.5bn in cash; and will become an independent, privately held company. More
Experience management specialist Qualtrics and customer engagement platform Twilio are introducing a 'no-code connector', promising clients the ability to deliver more personalized customer experiences by combining operational and CX data in a unified view. More
German-based software giant SAP has announced plans to cut up to 3,000 jobs, and says it will explore the possible sale of its 71% stake in experience management firm Qualtrics. More
Experience management platform Qualtrics has added new XM Platform features, including an enhanced Experience iD (XiD) dashboard experience and automated workflows, combining operational customer data and experience data to understand key customer trends. More
Experience management specialist Qualtrics has announced the launch of CrossXM, a new product line providing automated insights into how clients' employee, customer and brand experiences impact one another - and identifying actions to improve them. More
Experience management (XM) platform Qualtrics has launched a 'Government Web Experience' solution, asking public sector site users about their experiences and helping with web design, content and performance optimization. More
Indian-owned consumer insights company Hansa Research has partnered with experience management platform Qualtrics, to help organizations monitor their brand health performance and build their brands in the country. More
Experience management platform Qualtrics has launched a solution called Video Feedback, to help organizations capture qualitative video feedback from their customers, analyze both words and emotions, and use that data to make business decisions. More
Text analytics specialist Canvs AI has updated its platform, including its processing pipeline, to support the volume of open-ended text uploaded for analysis, with customer experience, brand tracking, and audience feedback, the three fastest growing categories. More
Experience management (XM) platform Qualtrics has launched a system of XM Benchmarks, to help organizations compare their customer satisfaction, patient perceptions and employee engagement levels against industry peers and competitors. More
Experience management platform Qualtrics has given Robin Manherz, SAP Chief Operating Officer for Customer Success, a seat on its Board of Directors. She replaces retiring member DJ Paoni, who is currently SAP's President, North America. More
Experience management platform Qualtrics and customer workflow products provider ServiceNow have partnered to launch an app promising to improve employee and customer service experiences. More
Experience management platform Qualtrics has launched an AI-based and human-assisted quality assurance solution, to provide contact center execs with insights on customer needs, agent effectiveness and overall performance. More
In the US, experience management specialist Qualtrics has launched a solution called Community Pulse, allowing state and local government departments to use technology to understand and respond to the experiences of their constituents. More
Experience management company Qualtrics has announced the integration of its XM Discover AI and machine learning capabilities into parent company SAP's Service Cloud, to help users resolve customer issues, increase resolution rate and improve customer satisfaction. More
Experience management platform Qualtrics has launched a solution called Qualtrics Social Connect, to enable contact center, marketing and CX teams to capture, analyze and respond to the millions of customer service requests they receive through chat, e-mail and social media. More
Experience management platform Qualtrics has launched a solution called Employee Experience ID, providing organizations with a unified view of their employees' experience with the company over time, and measuring employees' preferences, engagement, performance and feedback about work. More
Experience management platform Qualtrics has launched a framework measuring how a customer's digital experience across an organization's web site, mobile apps, digital marketing and social media channels impacts how much they spend. More
Experience management platform Qualtrics has launched a suite called XM Discover, to gather experience data from any structured and unstructured sources, analyze it with AI and machine learning, and take action to deliver better customer, employee, brand and product experiences. More
In the US, marketing strategy, consumer behavior and analytics consultancy GBK Collective has partnered with experience management (XM) specialist Qualtrics, to provide extended brand advisory services to clients. More
Experience management firm Qualtrics is to create 400 new jobs with a $15.9 million investment in a new office in Reston, VA, USA. More
Experience management platform Qualtrics has launched a tool called Experience ID, which provides a single view of everything customers and employees have shared with a company, including their preferences, beliefs and feelings about their experiences with a product or brand. More
In the US, consumer intelligence business NielsenIQ and experience management platform Qualtrics have partnered, to create 'comprehensive' brand experience solutions, offering clients a real-time, '360-degree view' of their brand health based on consumer feedback. More
Experience management (XM) specialist Qualtrics has launched a framework called EX25. The firm says it has uncovered 25 key drivers through which employers can understand and respond to employees' changing expectations and take action to improve their engagement and retention. More
In the US, experience management (XM) specialist Qualtrics has launched the Brand Impact Simulator, to help brand execs understand and prioritize any brand attribute - such as 'easy to use' or 'ethically sourced' - that leads to new client wins. More
In the US, online qual research platform Aha! Insights Technology has announced an integration with Experience Management (XM) provider Qualtrics, augmenting its suite of strategic qual / quant activities and tools. More
Experience Management giant Qualtrics has announced a definitive agreement to acquire conversational analytics firm Clarabridge, in a stock transaction valued at $1.125bn. More
Experience management platform Qualtrics has launched a number of solutions helping organizations use employee feedback, on topics including office use and productivity. More
Experience Management (XM) company Qualtrics has partnered with cloud customer experience and contact center solutions firm Genesys, adding the latter's customer engagement and activity data to the former's feedback for a single, actionable view of customer satisfaction. More
Experience management (XM) provider Qualtrics has launched four solutions using consumer feedback about online interactions, along with digital analytics such as page views, to help users design web and in-app experiences that attract new customers and engage existing ones. More
Experience management platform Qualtrics has launched a tool called Spotlight Insights, offering HR teams automated real-time collection and analysis of feedback from employees. More
In the US, experience management platform Qualtrics has launched a 'Customer Care Command Center', providing agents with access to insights on what customers are thinking and feeling about their contact center experiences, and helping them act on recommendations for improvement. More
Experience management platform Qualtrics has launched a solution called Candidate Experience, to improve clients' recruitment processes using ongoing candidate feedback. More
Experience Management (XM) pioneer Qualtrics has reported first quarter revenue up 36% to $238.6m, and also says it turned an operating loss into a small (non-GAAP) profit during the period. More
Experience management (XM) platform Qualtrics has launched two services - DesignXM and its Experience Design studio - to enable everyone in a company to design new products, services and experiences that their customers want now, and next. More
Experience management platform Qualtrics has launched three new customer experience (CX) solutions to help clients connect with customers and understand changes in their expectations, predict future behavior, and create 'great experiences'. More
Experience management firm Qualtrics has announced a 29% increase in revenue for the full year 2020, to $763.5m, with a fourth quarter increase of 24% to $213.6m. Non-GAAP Q4 net loss was $8.1m, improved from $20.3m a year earlier, while for the full year the figure was $46m ($59.3m in 2019). More
Experience management (XM) company Qualtrics has launched a solution to help organisations uncover insights about diversity, equity, inclusion (DEI), and sense of belonging across their organisations, and enable them to take actions that 'drive systemic change'. More
US-based experience management company Qualtrics has appointed Jason Laufer as Country Manager for Australia and New Zealand. More
In the US, experience management company Qualtrics has confirmed the pricing of its initial public offering (IPO) of 51,695,568 shares at a price to the public of $30.00 per share. More
In the US, experience management company Qualtrics has appointed Julia Anas as Chief People Officer, Edward Chen as Head of Corporate Development and Strategy, and Gina Sheibley as Chief Communications Officer. More
In the US, experience management company Qualtrics has raised the expected price for its initial public offering (IPO) to between $27 and $29 per share, the second increase from an original forecast price of $20 to $24. More
In the US, experience management company Qualtrics has filed for an initial public offering (IPO) with the US Securities and Exchange Commission (SEC), valuing the firm between $12bn and $14.4bn. More
Business software giant SAP has entered into an agreement to acquire omnichannel customer engagement platform provider Emarsys. Terms of the deal have not been disclosed. More
Experience management company Qualtrics has added advanced analytics capabilities to its BrandXM solution, helps organizations take control of how consumers experience their brand. More
Business software giant SAP is to sell shares in its Qualtrics experience management business on the public market in the USA - but will remain its largest shareholder. More
Experience management (XM) company Qualtrics has launched the XM Institute; a community and resource for XM professionals, practitioners and leaders. More
Experience management (XM) company Qualtrics and consulting firm Korn Ferry have ramped up their partnership, to meet the 'evolving employee listening needs' of their clients. More
Experience management company Qualtrics has expanded its partnership with video analytics firm Voxpopme, to help clients access quant and qual feedback side-by-side on one system and obtain a 'more complete' view of their customers. More
Experience management company Qualtrics has added new capabilities to its CoreXM enterprise insight solution, to help businesses gather feedback through advanced listening channels. More
Experience management company Qualtrics has added new capabilities to its platform, to provide a 'holistic' view of the experiences being delivered across any organization. More
US-based experience management specialist Qualtrics has appointed former Salesforce exec Brigid Archibald as Country Manager for Australia and New Zealand. More
US-based experience management company Qualtrics has launched an enterprise insight solution called CoreXM, to help users listen to their customers and employees, understand their experiences and take appropriate action in real time. More
'Core experience' analysis specialist Qualtrics has added new capabilities to its purchase decision analysis solution Conjoint XM. More
Experience management company Qualtrics has added API-driven survey programming capabilities to its Research Core insights platform, with the aim of helping users spend less time designing surveys and more time drawing and acting on insights from the data. More
US-based Qualtrics has launched an on-demand learning platform called Experience Basecamp, to help organizations develop experience management (XM) skills. More
Thrive Global, which aims to help people and companies improve well-being and performance, has partnered with business software firm SAP and experience management agency Qualtrics, to launch the Thrive XM Index, linking people's experience of an organization to its business performance. More
Another partnership for Qualtrics: today the experience management solutions firm has announced it is teaming up with executive search and management consulting firm Korn Ferry, to build a global service for companies seeking to improve employee experiences. More
Management consultancy Deloitte Digital has announced a partnership with business software giant SAP and experience management solutions firm Qualtrics, to provide personalized customer and employee experiences at scale. More
US-based experience management solutions firm Qualtrics has appointed Microsoft veteran Julie Larson-Green as Chief Experience Officer (CXO), advising clients on how to develop their experience management strategies. More
Experience management solutions firm Qualtrics has appointed David Faugno as its new CFO, based at the company's Provo, UT headquarters. More
UK-based video data mining specialist LivingLens has partnered with Qualtrics to make its video capture and analysis available on the latter's Experience Management Platform. More
US-based survey technology firm Qualtrics has raised $180m in a Series C round of funding, valuing the business at $2.5 billion. More
Survey tech firm Qualtrics has teamed up with emotion measurement specialist Affectiva, adding its emotion recognition technology to the Qualtrics Insight Platform, which combines customer experience management, employee engagement and market research. More
US-based survey technology firm Qualtrics has appointed Microsoft veteran Zig Serafin as Chief Operating Officer, leading operations in the run up to a planned IPO. More
Survey tech firm Qualtrics has acquired statistical analysis software company Statwing for an undisclosed sum. More
DIY research software firm Qualtrics and MR technology developer iModerate have announced a partnership. Clients of the two can now use the latter's moderated one-on-one conversations to expand on feedback from a Qualtrics survey. More
In the US, survey tech firms Qualtrics and Dialsmith have partnered to allow clients to add dial testing of all forms of recorded media to their online surveys. More
Survey technology firm CFMC has changed its name to that of its existing major brand, Survox, in line it says with the evolution of the industry and of its own go-to-market strategy. More
In London, DIY survey software firm Qualtrics has appointed Ian McVey as Head of Enterprise Sales for Northern Europe, responsible for setting up and staffing the business in the UK. More
US-based DIY survey software firm Qualtrics is to create an additional 100 jobs at its European HQ in the centre of Dublin, where it will employ up to 250 staff by the end of 2016. More
Survey technology firms Qualtrics and CFMC have partnered to enable users to conduct online and phone surveys concurrently or consecutively. More
Survey technology firm Qualtrics has closed a $150m Series B financing round, giving it the means to expand rapidly into new geographic and vertical markets, develop new products and consider acquisitions of appropriate technology solutions. More
US-based Qualtrics, which provides software for DIY data collection and analysis, has moved into the employee insights market with the launch of a new tool it calls Qualtrics 360. More
US-based Qualtrics, which provides software for DIY data collection and analysis, has expanded to Europe with the opening of an office in Dublin, Ireland. The firm has also confirmed plans to create 150 new jobs in the EMEA region within the next 36 months. More
US-based Qualtrics, which provides software for DIY data collection and analysis, has received a $70m investment from venture capital firms Accel Partners and Sequoia Capital. The funds will be used to expand its SaaS products 'beyond market research'. More
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